Customer Success Manager – Cybersecurity

Location: United States (Remote)

Travel: Limited travel required (customer meetings and industry events as needed)

Reports to: Founder / Head of Sales

About the Role

We are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base.

This is not a support desk role.

You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust.

Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.

What You’ll Do

• Serve as the primary post-sale relationship owner

• Conduct onboarding alignment sessions with new customers

• Monitor adoption and engagement

• Identify and escalate technical or operational risks

• Partner with Sales on expansion opportunities

• Lead regular business reviews with customer stakeholders

• Support renewal preparation and forecasting

• Strengthen executive-level relationships

• Gather structured feedback to improve positioning and delivery

Requirements

• 5+ years of experience in Customer Success, Account Management, or technical account management

• Experience working with enterprise or industrial customers

• Strong communication skills with both technical and executive stakeholders

• Ability to identify growth and expansion opportunities

• Comfortable navigating multi-stakeholder environments

• Organized and proactive in managing multiple accounts

• Familiarity with cybersecurity, network security, or technical environments

• Ability to travel occasionally when needed

Preferred (Not Required)

• Experience working with manufacturing or industrial environments

• Background in cybersecurity or infrastructure

• Experience running executive business reviews

• Experience supporting renewals and forecasting

Benefits

• Base salary:$95,000 – $120,000 USD

• Performance bonus: 10%–20% target

• Compensation structure: 85% base / 15% variable

Additional benefits include:

• Medical, dental, and vision coverage

• 401(k) eligibility

• Flexible PTO

• Remote flexibility

• Professional development support

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