About brighthush

brighthush is the agentic infrastructure pioneer, empowering developers and organizations to ship the next generation of software with unprecedented speed, security, and developer experience. For over a decade, brighthush has turned bold ideas into production‑ready applications, supporting a global community of creators who rely on our platform to build, preview, and scale their projects. Trusted by industry leaders and millions of developers worldwide, brighthush continues to push the boundaries of what’s possible in the modern web ecosystem.

Why This Role Matters

At brighthush, the customer journey is at the heart of everything we do. Our Customer Support Engineers are the bridge between cutting‑edge technology and the people who use it daily. You will be the trusted technical advisor who not only resolves issues but also engineers proactive solutions that elevate the entire user experience. This is a unique opportunity to blend deep technical expertise with genuine empathy, shaping the reputation of brighthush as the gold standard for developer‑centric support.

Key Responsibilities

Direct Customer Engagement

• Own the end‑to‑end lifecycle of support cases for all brighthush customers, from initial triage to resolution.
• Provide rapid, high‑quality assistance for complex technical problems that fall outside standard ticket workflows.
• Engage with the global developer community through forums, chat channels, and social platforms, offering guidance and best‑practice recommendations.

Technical Engineering & Tooling

• Collaborate closely with the engineering team to design, build, and iterate internal tools that streamline support operations.
• Contribute code regularly—whether fixing bugs, creating automation scripts, or developing prototypes that address recurring pain points.
• Specialize in a core product area (e.g., deployment pipelines, edge networking, or serverless functions) and become the subject‑matter expert for that domain.

Documentation & Process Improvement

• Author and maintain clear, concise internal knowledge bases, runbooks, and public-facing documentation.
• Identify gaps in existing processes, propose enhancements, and champion best‑in‑class support methodologies.
• Partner with Customer Success Managers to address enterprise‑level requests, ensuring seamless handoffs and consistent service quality.

On‑Call & Rotational Duties

• Participate in a weekend and on‑call rotation, providing timely assistance during critical incidents and high‑traffic events.
• Lead post‑mortem analyses, documenting root causes and recommending preventive measures.

Essential Qualifications

• Frontend Development Expertise: Proven experience building modern web applications, preferably with React and Next.js, and a solid grasp of HTML, CSS, and JavaScript fundamentals.
• Cloud & Serverless Acumen: Hands‑on familiarity with cloud platforms, serverless architectures, and the nuances of edge computing.
• Problem‑Solving Mindset: Demonstrated ability to dig deep, isolate root causes, and engineer sustainable fixes rather than temporary work‑arounds.
• Exceptional Communication: Strong written and verbal skills, capable of translating technical concepts into clear, actionable guidance for diverse audiences.
• Remote Collaboration: Comfort working in a fully distributed, global team environment, leveraging async communication tools and virtual collaboration practices.
• Availability for Rotations: Willingness to participate in weekend and on‑call schedules as part of a fair rota system.
• Customer‑Centric Passion: A genuine desire to deliver a support experience that exceeds expectations and builds lasting trust.

Preferred Qualifications & Bonus Skills

• Backend development experience, especially with Node.js, to understand full‑stack interactions.
• Flexibility to adopt a higher‑compensated Saturday‑to‑Tuesday work schedule.
• Hands‑on experience with Content Delivery Networks (CDNs) and cloud infrastructure provisioning.
• Familiarity with monorepos, custom CI/CD pipelines, and automated deployment workflows.
• Deep understanding of DNS concepts and the ability to explain them clearly to non‑technical stakeholders.
• Incident management expertise, including clear procedural communication during outages.
• Mentorship experience—eager to coach junior team members and share knowledge across the organization.

Core Skills & Competencies

• Technical Writing: Ability to craft high‑quality documentation, knowledge‑base articles, and troubleshooting guides.
• Analytical Thinking: Strong diagnostic skills, using logs, metrics, and debugging tools to pinpoint issues.
• Collaboration: Works seamlessly with product, engineering, and success teams to align on priorities and deliver solutions.
• Adaptability: Thrives in a fast‑moving environment where new features, updates, and customer needs evolve rapidly.
• Empathy: Listens actively, validates customer concerns, and maintains a calm, solution‑focused demeanor under pressure.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Support Engineer, you will have access to:

• Mentorship programs pairing you with senior engineers and product leaders.
• Sponsored attendance at industry conferences, workshops, and virtual events.
• Internal training tracks covering advanced cloud concepts, observability, and emerging web technologies.
• Clear promotion pathways—from Support Engineer I to Senior Engineer, and eventually to Technical Lead or Product Advocacy roles.
• Opportunities to contribute to open‑source projects and community initiatives that align with brighthush’s mission.

Work Environment & Culture at brighthush

Our culture is built on three pillars: innovation, inclusion, and impact. We celebrate diverse perspectives, encourage bold experimentation, and measure success by the value we create for developers worldwide. Remote work is not just a perk—it’s a core part of our DNA. You’ll join a globally distributed team that values flexibility, autonomy, and transparent communication.

Compensation, Perks & Benefits

• Competitive Salary & Equity: Market‑aligned base pay complemented by stock options that let you share in brighthush’s growth.
• Comprehensive Health Coverage: Inclusive healthcare plans (U.S. employees) covering medical, dental, and vision.
• Unlimited Paid Time Off: We recommend at least four weeks per year, but you decide when you need to recharge.
• Remote‑First Flexibility: Work from anywhere, with a generous home‑office stipend and gear credit for equipment upgrades.
• Learning & Development Budget: Annual allowance for courses, certifications, books, and conference tickets.
• Community & Wellness Programs: Virtual coffee chats, wellness challenges, and employee resource groups that foster connection.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate the richness of diverse backgrounds, experiences, and perspectives. Discrimination of any kind—based on race, gender, sexual orientation, disability, veteran status, or any protected characteristic—is strictly prohibited. We encourage candidates from all walks of life to apply, even if you don’t meet every single qualification listed.

How to Apply

If you’re excited to blend technical expertise with world‑class customer advocacy, we want to hear from you. Click the link below to submit your application and become part of the brighthush family.

Apply to this role at brighthush

Join brighthush and Shape the Future of Web Development

At brighthush, every line of code you write, every support ticket you close, and every piece of documentation you improve contributes to a larger mission: enabling creators everywhere to ship faster, safer, and more joyfully. If you’re ready to make a tangible impact, grow alongside industry leaders, and champion the developer experience, apply today and start your journey with brighthush.