Customer experience is at the heart of Pixoate. We're looking for someone who genuinely enjoys helping people, solving problems and ensuring every customer has a great experience with our AI-powered platform. Success is measured by CSAT, first-response time, resolution time, ticket quality and customer retention. Hiring process: Application Communication assessment Practical support scenario Interview Offer. If you're passionate about helping customers succeed and want to be part of a growing AI startup, we'd love to hear from you. This is a fully remote role. Applicants must be based in the United States, the United Kingdom, or Australia. What you will do Respond to customer inquiries via email and live chat Troubleshoot product and account issues Assist with billing and subscription questions Escalate technical issues when needed Reproduce and document bugs Create and update help-center articles Gather customer feedback and share insights with the product team Maintain high customer satisfaction What we are looking for Excellent written English Strong communication skills Problem-solving mindset Ability to explain technical concepts clearly Attention to detail Time management Customer-first attitude Nice to have SaaS support experience Help-desk software Basic HTML/CSS Technical troubleshooting AI product familiarity