TGAE Group is hiring a strategic Customer Support Representative professional to own and elevate the post-sale lifecycle for our high-value accounts. Moving beyond traditional support, you will act as a trusted advisor and digital growth partner, ensuring our clients achieve maximum ROI and unparalleled satisfaction with our ecosystem of services. Requirements 4+ years of experience in B2B Client Success, Account Management, or Strategic Support, ideally within a SaaS or large agency Deep understanding of digital marketing metrics, web development cycles, and enterprise business goals Expertise in enterprise CRM platforms (Salesforce, HubSpot, or Gainsight) and ticketing systems Exceptional emotional intelligence, capable of navigating complex stakeholder relationships and high-stakes escalations Proven ability to drive account expansion, renewals, and identify cross-sell opportunities Flawless executive communication skills, both written and verbal, tailored to C-level audiences Highly analytical mindset with a passion for transforming client feedback into operational improvements

Responsibilities

Serve as the strategic advocate and primary point of contact for a portfolio of enterprise-level accounts Lead comprehensive client onboarding, ensuring seamless adoption of custom dashboards and reporting cadences Conduct regular strategic check-ins and executive business reviews to align agency deliverables with client revenue goals Skillfully triage and de-escalate urgent client concerns, rallying internal technical and creative teams for rapid resolution Monitor account health scores, proactively intervening to guarantee high retention and contract renewal rates Identify logical upsell pathways (e.g., expanding from web design into retained SEO or programmatic ads) Synthesize ongoing client feedback to help executive leadership refine agency service offerings and operational workflows

Benefits

Competitive annual base salary ($65,000 – $90,000) plus lucrative commission on account renewals and expansions 100% Remote (USA) with flexible scheduling Comprehensive Medical, Dental, and Vision plans (100% covered for the employee) 401(k) matching program Generous Unlimited PTO and dedicated mental health/wellness days Stipends for home office setup, internet, and wellness/gym memberships Structured leadership training and clear advancement tracks to Director of Client Success A highly supportive, collaborative executive team that values your front-line insights