Position: Customer Support Representative Location: Remote, mainland Portugal Work model: 100% Remote (occasional office attendance when required) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Support Spanish-speaking customers of a leading global entertainment streaming platform Assist with account management and billing enquiries Provide technical troubleshooting and guide customers through platform-related questions Ensure timely resolution and a positive customer experience Escalate complex issues to the appropriate teams REQUIREMENTS: Fluent Castilian Spanish and English at B1 level minimum Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish) Strong communication and customer service skills Basic technical troubleshooting and digital literacy Flexibility to work rotational shifts, including weekends Based in, or willing to relocate to, mainland Portugal Previous Customer Support or Technical Support experience is a strong advantage OFFER: Competitive salary paid in 14 instalments per year Health insurance from the first day of employment Meal allowance per day worked Documentation support Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement) And many more!!