Open role
Customer Support Specialist
We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Filipino and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
Excellent oral and written communication in Filipino and English; proficiency in PC, basic office programs, CRM systems; attention to detail; ability to handle large volumes of information.
Key Responsibilities
- resolving customer issues
- documenting interactions
- forwarding feedback
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Philippines
- Languages: English
About inDrive
A global tech company challenging injustice through fair choices, offering ride-hailing and other services across 47 countries. — Industry: Information Technology