Momentum AMP | Remote (US Preferred) | Full-Time Help independent insurance agencies thrive. Momentum AMP is transforming how agencies connect, quote, and grow. We’re growing rapidly and need a curious, empathetic, and detail-oriented Customer Support Specialist to help our users maximize the benefits of the Momentum AMP platform. When a client hits a snag, you’ll be the one who solves it—and makes their day better in the process. What You’ll Do: Respond to and manage support tickets through chat, phone, and email with accuracy and professionalism. Troubleshoot and resolve SaaS product issues related to the Momentum AMP platform. Log all activity in Freshdesk and maintain complete, accurate client histories. Partner with onboarding, training, and product teams to resolve complex issues quickly. Spot recurring problems and share insights that improve our systems and customer experience. Contribute to internal knowledge resources and refine canned responses for efficiency Meet or exceed response and resolution time SLAs. Maintain high standards for customer satisfaction and quality assurance. At Momentum AMP, support isn’t an afterthought—it’s central to how we deliver value. You’ll collaborate daily with teams across the company to ensure agencies get the help they need, fast. What You’ll Bring: 2+ years in SaaS or tech support, ideally in a B2B environment Strong written and verbal communication skills A genuine knack for troubleshooting and helping people with web-based software. A true talent for troubleshooting and supporting users with web-based software. Familiarity with Freshdesk, Slack, Zoom, and Google Workspace Ability to work independently in a fast-paced, remote-first team Bonus: experience in insurance or with AMS platforms (e.g., Momentum AMP or NowCerts) You’ll grow your skills in a fast-moving SaaS environment with ongoing learning, increased responsibility, and opportunities to expand your impact as the company scales. What We Offer: Salary: $50,000–$60,000 per year Remote-first team culture that values initiative and collaboration Ongoing training, mentorship, and professional development Modern tools, supportive peers, and meaningful work with real customer impact Schedule: Full-time, Monday–Friday during US business hours