About brighthush

brighthush is a trailblazing technology company that redefines how people connect, collaborate, and thrive in the digital age. With a mission to empower individuals and businesses through innovative solutions, brighthush has rapidly become a trusted name in the industry. Our culture is built on curiosity, resilience, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and foster an environment where every team member can make a meaningful impact.

Role Overview

As a Customer Support Specialist – Trust & Resolution Expert, you will be the frontline guardian of our users’ experience. Your primary focus will be to resolve complex issues, investigate potential fraud, and ensure that every customer interaction reflects the highest standards of trust, transparency, and professionalism. This role is ideal for individuals who thrive in a fast‑paced, data‑driven environment and who are passionate about safeguarding the integrity of our platform.

Key Responsibilities

• Issue Resolution: Diagnose and resolve a wide range of user problems, from account access issues to transaction disputes, using a combination of technical knowledge and customer empathy.
• Fraud Investigation: Review and analyze fraud reports, identify patterns, and collaborate with the security team to mitigate risks.
• Customer Assistance: Provide clear, concise, and courteous support via chat, email, and phone, ensuring every interaction leaves a positive impression.
• Documentation & Reporting: Maintain accurate records of customer interactions, escalation paths, and resolution outcomes in our ticketing system.
• Process Improvement: Identify recurring issues and propose actionable improvements to enhance support workflows and reduce resolution time.
• Compliance & Confidentiality: Handle sensitive information with the utmost discretion, adhering to GDPR and internal data protection policies.
• Shift Flexibility: Operate across day, evening, and weekend shifts to provide 24/7 coverage for our global user base.

Essential Qualifications

• Fluent in Lithuanian and English, both written and spoken.
• Strong written and verbal communication skills.
• Excellent attention to detail and a methodical approach to problem solving.
• Ability to handle confidential information with integrity.
• Experience in customer support or a related field is preferred but not mandatory.
• Comfortable working in a remote environment with reliable internet connectivity.
• Proficiency with ticketing systems (e.g., Zendesk, Freshdesk) and basic troubleshooting of web and mobile applications.

Preferred Qualifications

• Previous experience in a tech or gaming support role.
• Knowledge of fraud detection tools and security best practices.
• Experience with CRM platforms and data entry.
• Familiarity with the gaming ecosystem or digital marketplaces.
• Multilingual capabilities beyond Lithuanian and English.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems and identify root causes.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work seamlessly with cross‑functional teams, including security, product, and engineering.
• Time Management: Prioritize tasks effectively to meet SLA targets.
• Technical Aptitude: Comfortable navigating multiple platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, security protocols, and customer service excellence.
• Clear career pathways to roles such as Senior Support Analyst, Support Team Lead, or Product Support Engineer.
• Opportunities to contribute to cross‑departmental projects, enhancing your skill set and visibility.
• Access to an internal learning portal featuring courses on communication, conflict resolution, and technical troubleshooting.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote-first approach means you can work from anywhere in Lithuania or Vilnius, while still feeling connected to a vibrant community of professionals. We host quarterly virtual town halls, hackathons, and wellness challenges to keep our team engaged and energized.

Compensation & Benefits

We offer a competitive salary range of EUR 17,264 – 25,896 per year, commensurate with experience and performance. In addition, you will enjoy:

• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness stipend to support your physical and mental well‑being.
• Flexible working hours and a supportive remote work infrastructure.
• Annual performance bonuses and equity participation opportunities.
• Access to a comprehensive benefits package covering health, dental, and vision insurance.
• Continuous professional development budget for courses, certifications, and conferences.

How to Apply

Ready to join a forward‑thinking team that values integrity, innovation, and customer delight? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

Closing Statement

At brighthush, we are more than a company – we are a community of problem‑solvers, dreamers, and doers. If you are eager to protect our users, resolve challenges with precision, and grow alongside a passionate team, we want to hear from you. Bring your expertise, curiosity, and dedication to a role that makes a real difference. Join us and help shape the future of digital trust.