UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, that's why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is a global digital-first customer experience and business process outsourcing company. On their behalf, we are looking for a Customer Support Specialist, who is fluent in German and English, and ready for new opportunities. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!

Responsibilities

• Handle incoming contacts over email, phone, or live chat;
• Provide a fast, complete and friendly answer aligned;
• Send out follow up emails for the customer when needed;
• Ensure the scripting of the call is added to his ticket;
• Escalate customers tickets to the correct internal teams, when needed.

Requirements

• Fluency in both German and English language (B2/C1);
• Good communication skills;
• Openness to learning;
• Handle incoming contacts over email, phone, or live chat;
• Provide a fast, complete and friendly answer aligned;

The Company Offers:

• Opportunity for career development in multinational corporate environment;
• Excellent salary and remuneration package;
• Fixed monthly salary of 1485 EURO gross;
• Up to 128 EURO gross monthly bonus;
• Health insurance + dental package;
• Food vouchers (30,68€);
• Transport allowance (30,68€);
• Co-financed sports card (12,27€/monthly);
• Taxi vouchers for the night and late shifts;
• Food allowance bonuses paid in the end of the month with the salary (night hours);

If you meet the above-mentioned criteria, don't hesitate to apply! We welcome the opportunity to learn more about you! Please send your CV in English. Please note that only short-listed candidates will be contacted. License No.2826. We will treat your application with full confidentiality!

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