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Job Description

Job Summary The Customs Brokerage Representative III is responsible for performing advanced customs brokerage functions to facilitate the timely and compliant clearance of imported shipments. This position reviews and audits import documentation, classifies merchandise using the Harmonized Tariff Schedule (HTS), supports Participating Government Agency (PGA) requirements, and ensures compliance with U.S. Customs and other government regulations. The role requires strong analytical, problem-solving, and communication skills to resolve documentation discrepancies, support customers, and maintain operational excellence throughout the customs clearance process.

Responsibilities

Prepare and submit customs entries accurately and in a timely manner. Monitor and follow up on the customs clearance process for all assigned entries. Review, audit, and validate commercial documentation to ensure compliance with customs regulations and customer requirements. Classify merchandise using the Harmonized Tariff Schedule (HTS) to support accurate duty assessment and regulatory compliance. Coordinate freight movement and delivery to designated locations. Communicate documentation discrepancies and clearance issues to customers, supervisors, carriers, and other stakeholders. Interface with international and domestic carriers, overseas offices, importers, and government agencies to facilitate shipment processing. Resolve finance, billing, and accounting reconciliation issues related to customs transactions. Maintain accurate documentation and scan records into company imaging systems while meeting established deadlines. Prepare reports, presentations, and analyses using various software applications and databases. Research, troubleshoot, and resolve entry processing and documentation issues. Communicate effectively with customers and foreign origins through verbal and written correspondence. Establish and maintain positive customer relationships while providing a high level of service. Conduct internal audits and provide findings and recommendations to management. Support weekend and holiday coverage on a rotational basis as required by operational and account needs. Perform general customs brokerage, administrative, and data entry functions as assigned.

Qualifications

Required High school diploma, GED, or international equivalent. Knowledge of customs operations, customs laws and regulations, and government agency requirements. Basic understanding of the Harmonized Tariff Schedule (HTS) classification system. Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams. Accurate and efficient data entry skills. Strong analytical, organizational, and problem-solving abilities. Excellent verbal and written communication skills. Ability to manage multiple priorities and meet time-sensitive deadlines. Must be located within 50 miles of Dallas, TX. Preferred 1+ years of experience working for a Customs Broker or within a customs import brokerage environment. U.S. Customs Broker License (LCB). Experience working with customs brokerage software and import documentation systems. Experience reviewing commercial invoices, packing lists, and other import documentation. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.