About the Company

Optimere offers a remote work environment with a focus on data analysis, business performance, and data-driven decision-making. The company supports flexible, home-based work and provides a monthly connectivity reimbursement to help offset internet and phone expenses.

About the Role

Optimere is seeking a Data Science Analyst to analyze business data, identify trends, and translate complex information into actionable insights. This permanent, fully remote position supports multiple business areas, including contact center performance, digital self-service, partner reporting, marketing effectiveness, customer experience, claims, and billing. You will collaborate with business users, data scientists, and business intelligence teams to define requirements, develop reports and dashboards, and solve business problems through statistical analysis. The role requires strong analytical skills, attention to detail, and experience working with tools such as Tableau, SQL, R, and Python.

Key Responsibilities

Collaborate with business users to analyze data and report on performance across roadside operations, contact centers, digital self-service, partner reporting, marketing channels, customer experience, claims, and billing. Collect, analyze, and evaluate data to investigate strategic problems, track project performance, and monitor important developments. Transform raw data into clear, actionable information for business stakeholders. Conduct in-depth analyses using traditional and advanced statistical methods to identify trends and important business issues. Gather and document business requirements, clearly communicating functional needs to stakeholders and Data Science and Business Intelligence teams. Identify, analyze, and interpret trends and patterns in complex datasets. Develop regular and ad hoc analyses, reports, and dashboards to communicate data-driven insights. Provide technical assistance and cross-training to team members. Train and assist users in generating ad hoc reports. Develop and implement technology best practices, guidelines, and repeatable processes. Translate business requirements and unstructured business issues into data analytics problems. Establish best practices for data testing and profiling to support accurate and reliable results. Communicate technical analyses and findings effectively to analytics leaders.

Required Qualifications

Bachelor's degree in business, Management Information Systems, computer programming, or a related field. 5–7 years of experience in data preparation, data analysis, and statistical toolsets. Knowledge and experience with tools such as Tableau, SQL, R, and Python. Proficiency in statistics. Strong analytical and problem-solving skills. Ability to manage multiple projects concurrently. Experience collaborating with cross-functional and offshore teams. Strong teamwork and collaboration skills. High attention to detail and a self-motivated approach to work. Salary and Benefits A monthly connectivity reimbursement is available to help offset internet and phone expenses. Specific salary and other benefits were not provided. Location and Work Arrangement This is a permanent, fully remote position. Employees must reside in the United States, but their home office does not need to be near an Optimere office. Additional Information This position has no supervisory responsibilities. Regular, predictable attendance is an essential job function. Employees may also be required to perform other related duties as assigned.