OUR STORY. Founded in 1997 by Matt Phillips and Adam Cohen, Phillips & Cohen Associates, LLC (PCA) has become a recognized leader in compassionate engagement services, with offices located around the globe. As part of our ongoing expansion, PCA is currently seeking motivated candidates to join our team and contribute to the next phase of our continued growth. CAREER OPPORTUNITY. Debt Collection Specialist (Estate/Deceased Accounts) In this seat, you will play a pivotal role in proactively engaging with customer representatives to resolve outstanding account balances with compassion and care. This role requires professionalism, tact, and empathy, and is great for individuals who naturally believe in helping others. Among other responsibilities, you’ll primarily be involved in: Interacting with authorized individuals empathetically and professionally, ensuring fair assessment of estate circumstances and facilitating timely payments. Assisting and mentoring customer representatives throughout the estate and succession processes, providing invaluable support and expertise. Managing file queues meticulously, adhering to regulatory guidelines, company protocols, and highest standards of customer service. Meeting and exceeding departmental goals and activity metrics, consistently achieving high standards in quality assurance. WHAT’S IN IT FOR YOU? Starting rate of $22.00 / hour plus monthly bonus opportunities. Access to PCA’s Global Career Path for employee development. Competitive benefits package which includes Medical, Dental & Vision. 401k program with PCA matching part of employee contributions. Short-term & Long-term disability insurance + company sponsored life insurance. Paid Time Off. Casual dress code. Free on-site Parking. WHAT IT TAKES TO BE AN IDEAL CANDIDATE. High school diploma or equivalent. Customer service and/or call-center experience. Computer proficiency, including Microsoft software applications, the ability to multi-task across multiple applications, and navigate between multiple screens, etc. Assertive, clear, and concise written and verbal communication skills. Ability to adhere to a regulated and structured work environment, including reading scripts. Customer-service-focused with sensitivity to individuals experiencing grief and loss. BALANCED WORK SCHEDULE. Although schedules may change from time to time as business and/or client needs evolve, schedules generally have the following structure over a 40-hour work week: 2 Days (Monday – Thursday): 8:00 AM – 5:00PM 2 Days (Monday – Thursday): 12:00 PM – 9:00PM Fridays: 8:00 AM – 5:00 PM, 6:00 PM One Saturday per month: 8:00 AM – 12:00PM To be eligible, the candidate must be able to attend a mandatory in-office training Monday – Friday from 8:00am until 5:00pm through the probationary period. OUR COMMITMENT TO FLEXIBILITY. To promote work and life flexibility, PCA has implemented a hybrid work policy. Colleagues are generally required to work onsite from a PCA office location full-time. However, they do have the option of applying to work from home if they meet certain eligibility requirements. These requirements are role specific and have been established to ensure that employees have the adequate knowledge to perform their duties from home. WHAT NOW? If this job ad resonates with you and you envision starting a rewarding career at PCA, we’d love to hear from you! Apply now and our human resources team will be delighted to review your candidacy. About Phillips & Cohen Associates, LLC. PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, provincial/state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #USIND