Job Description:

• Review accounts daily and maintain work queue and desk assignments
• Contact borrowers by inbound and outbound telephone calls and email to collect debts
• Establish borrower location and contact information through skip tracing when necessary
• Assess borrowers’ ability and willingness to pay and identify appropriate repayment programs/options
• Track and report account information in the collections system
• Send required paperwork to borrowers, follow up for its return, and submit it timely
• Meet or exceed daily, weekly, and monthly production goals
• Follow federal and state laws regarding collection policies and procedures
• Perform other duties and special projects assigned by management
• Complete three weeks of Monday-Friday, 8am-5pm EST training
• Handle inbound calls involving early- and late-stage third-party collections

Requirements:

• High School Diploma/GED
• Drug test required
• Background check required
• Strong negotiation skills
• Knowledge of financial concepts
• Ability to effectively communicate with clients regarding their accounts
• Ability to pass annual required compliance testing
• Ability to follow all federal and state collection laws and procedures

Benefits:

• Uncapped monthly bonus
• Paid training
• Full-time work at home

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