Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Location: –– Rhode Island Remote Loc Address – 12401 W Olympic Blvd, Building A Los Angeles, RI 02840, –, CA, USA (On-site) Contract Type: Independent Contractor / (Dispatch /Part-Time) Start Date: Immediate Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role

Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in Lodi, CA, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You'll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities

Deliver on-site and remote support for hardware, software, and infrastructure at branch locations Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services Support and maintain in-house and third-party software, including market data applications Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams Maintain accurate ticketing records, documentation, and ensure compliance with IT policies Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines) Participate in after-hours and weekend on-call rotation Stay updated on new technologies and internal tools

Required Qualifications

Minimum of 3 years of field support experience, preferably in a branch environment Experience supporting financial services clients is highly desirable Bachelor's degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education) Strong troubleshooting skills with the ability to manage multiple tasks under pressure Familiarity with Microsoft Office Suite and general enterprise IT tools Excellent communication and interpersonal skills Must be authorized to work in the U.S. (visa sponsorship is not available at this time) Candidates must be local or willing to work on-site; travel to nearby branch offices may be required