About the Company

Documo is a B2B SaaS company focused on helping businesses digitize and streamline document workflows. Its platform transforms unstructured documents, including faxes and forms, into structured, usable data through technologies such as Intelligent Document Processing. The company emphasizes product quality, customer success, design excellence, and a collaborative workplace. Its engineering teams work across software development, infrastructure, operations, quality assurance, and product management to deliver reliable, secure, and scalable solutions.

About the Role

Documo is seeking a Senior DevOps Engineer to design, build, and operate the cloud platform that powers its document processing and fax products, including the infrastructure supporting AI and machine learning services. Reporting to the Engineering Manager, DevOps, you will take ownership of the software delivery process, production reliability, and platform scalability. You will help ensure that code moves safely from pull request to production while maintaining secure, stable infrastructure as the company's products and AI workloads grow. This role also involves technical leadership, mentoring other engineers, using AI tools in daily work, and treating infrastructure as a product. Customer-facing responsibilities may account for up to 10% of the role, primarily involving escalations, connectivity and integration discussions, and security reviews.

Key Responsibilities

Provide technical direction for the cloud platform supporting Documo's software products. Design, build, operate, and maintain infrastructure for document processing, fax services, and AI and machine learning workloads. Own and improve the software delivery process from pull requests through production deployment. Maintain production system health, reliability, security, and scalability. Develop and maintain technical documentation and procedures for infrastructure development, maintenance, and support. Research and implement technologies that improve internal operations and platform capabilities. Ensure infrastructure and engineering practices meet the company's information technology, information security, and compliance requirements. Collaborate with Product Management, Development, Applied AI, Customer Success, Information Security, Quality Assurance, and System Architects. Work with cloud and tooling vendors, compliance auditors, and customer technical stakeholders when required. Provide escalated technical support for customer and internal issues involving connectivity, integrations, and security reviews. Use AI tools as part of daily engineering workflows. Mentor engineers and provide technical guidance to support effective platform engineering practices.

Required Qualifications

At least six years of experience in DevOps, site reliability engineering, or platform engineering. Experience designing, building, and operating cloud infrastructure for production software products. Strong understanding of software delivery processes and production operations. Ability to maintain reliable, secure, and scalable platforms as workloads and product requirements evolve. Experience supporting technical operations and resolving escalated issues. Ability to work across engineering, product, security, and customer-facing teams. Strong technical leadership, communication, and problem-solving skills. Willingness to use AI tools in daily engineering work and mentor other engineers. Location and Work Arrangement This is a remote position based in the United States. The listed location is Boston, Massachusetts. Salary and Benefits Documo offers a range of benefits and opportunities for professional growth, including: Medical, dental, and vision insurance. 401(k) plan with a strong employer match. Annual bonus program based on role and company performance. Annual performance reviews with merit increases. Equity opportunities. Flexible remote work and flexible paid time off. Paid parental leave. Mental health support and Employee Assistance Programs (EAP). An in-person company kickoff event for collaboration and team connection. Equal Employment Opportunity Documo welcomes applicants from diverse backgrounds, particularly individuals underrepresented in the technology industry. The company is an equal opportunity employer and does not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic.