Key Responsibilities

• Design and implement advanced WalkMe solutions to enhance user experience, including the development and deployment of custom content using features such as automation, field validation, and ActionBots.
• Lead digital adoption projects from inception to completion, ensuring timely delivery and alignment with project goals.
• Provide support to the user base by resolving support tickets in a timely and accurate manner.
• Stay current with WalkMe trends, platform enhancements, and integrations to identify and recommend process improvements.
• Maintain an understanding of CCM’s business processes and IT platforms to ensure alignment between adoption initiatives and company goals.
• Partner with WalkMe Support and internal teams to configure systems for new features, tracking, accessibility, and other custom developments.
• Analyze user engagement data to identify patterns, generate insights, and prepare actionable reports and recommendations.
• Collaborate with departments across the organization to identify digital adoption needs and propose tailored solutions.
• Mentor junior team members by sharing best practices and providing guidance on WalkMe solution design.
• Ensure quality assurance (QA) by testing published content in test and production environments to validate performance and accuracy.
• Document thoroughly within the WalkMe Editor, providing detailed notes on steps, engagements, and rules to support transparency and future updates.
• Maintain accurate project tracking in the project management system, including deliverables, sub-tasks, change requests, and time logs.
• Develop and monitor reports on user adoption metrics, engagement rates, and behavior analytics using WalkMe tracking features.
• Manage and resolve WalkMe service tickets in accordance with standard response times and service-level expectations.

Skills, Knowledge and Expertise

• Experience working with WalkMe or similar digital adoption platforms is a plus.
• Programming bootcamp or coding experience preferred (knowledge of HTML, CSS, or JavaScript a plus).
• Experience applying or managing chatbots is an advantage.

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Eagerness to learn new tools, technologies, and digital adoption strategies.
• Strong organizational and time-management skills.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided

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