General Summary & Scope: Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service. Principal Duties & Responsibilities: (Essential Functions): Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems Submit guest requested Address Reroutes to carrier base Track escalated POD submissions and address reroute requests via internal database Assist Guest Services with escalated parcel transportation issues as necessary Communicate delivery information to carriers as requested to successfully ensure delivery Manage shipment exceptions, shipment prioritization and expedited shipments. When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results Other duties as assigned Job Requirements: Minimum 1 years of experience working with a Logistics/Distribution/Supply Chain environment preferred Working knowledge of SAP. Must be comfortable learning new software. Strong analytical skills required Previous experience managing vendors/carriers preferred Experience in process improvement and best practices preferred. Must be self-motivated. Strong organization and follow up skills Strong communication skills, both written and verbal Able to evaluate situations and make informed decisions Able to perform multiple tasks at the same time Microsoft Office proficiency required, advanced Excel and PowerPoint skills preferred Special Position Requirements: Able to talk to vendors, carriers and DCs on the telephone Able to maintain a professional image both in person, on the phone and in writing Flexibility in daily task assignments as assigned Working Conditions: Typical office environment Frequent telephone and desktop computer usage Remote Skills: Best Practices, Communication Skills, Distributed Control Systems (DCS), Establish Priorities, Follow Through, Hospitality and Tourism, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multitasking, Presentation/Verbal Skills, Process Improvement, SAP, Supply Chain, Time Management, Vendor/Supplier Management, Writing Skills Apidel Technologies