Role Description The Director Information Technology Operations is a full-time, remote role responsible for overseeing daily IT operations across the organization. This role leads IT teams to ensure stable, secure, and efficient technology environments, including infrastructure, applications, and end-user services. The Director establishes and maintains IT policies, procedures, and standards, and monitors performance metrics to drive continuous improvement. Day-to-day responsibilities include managing incident and problem resolution, coordinating technical support activities, and ensuring high availability of critical systems. The Director collaborates with business stakeholders to align technology services with organizational goals, manages vendor relationships, oversees budgets and resource allocation, and supports strategic IT initiatives and projects.

Qualifications

Strong expertise in IT Operations and IT Management, including oversight of infrastructure, applications, and end-user computing. Broad knowledge of Information Technology domains, with the ability to translate business needs into practical technical solutions. Experience with IT Service Management frameworks and practices (e.g., ITIL) for incident, problem, change, and service level management. Proven background in Technical Support leadership, ensuring timely resolution of issues and high customer satisfaction. Demonstrated leadership and people management skills, including coaching, performance management, and team development. Strong analytical, troubleshooting, and decision-making abilities, with experience managing complex, distributed environments. Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams. Experience managing IT budgets, vendor contracts, and technology procurement; familiarity with cloud and hybrid environments is beneficial. Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL, PMP, CISSP, or similar) are a plus. Ability to work independently in a remote setting, prioritize multiple initiatives, and adapt to changing organizational needs.