Role Description The Director of Revenue Operations is a full-time remote role responsible for aligning and optimizing revenue processes across marketing, sales, and customer success. This position oversees revenue systems and tools, including CRM and related platforms, ensuring data accuracy, usability, and adoption. Day-to-day tasks include designing and refining workflows, building reporting and dashboards, analyzing performance metrics, and developing strategies to improve pipeline management, forecasting, and conversion rates. The director partners with cross-functional leaders to define revenue goals, create operating rhythms (such as QBRs and forecast reviews), and ensure consistent lead management, territory planning, and compensation structures. This role also leads a revenue operations team, sets priorities, and drives continuous improvement initiatives that support scalable growth and customer satisfaction.

Qualifications

Experience leading revenue operations or similar functions across marketing, sales, and customer success, with a focus on process design, optimization, and alignment. Proficiency with CRM platforms and revenue technology stacks (e.g., Salesforce or similar tools), including configuration, governance, and user enablement. Strong analytical skills, including building reports and dashboards, interpreting data, and developing insights that guide strategic and tactical decisions. Background in forecasting, pipeline management, territory planning, and incentive/compensation design to support predictable revenue growth. Ability to lead and develop a distributed team, manage cross-functional projects, and influence stakeholders at multiple levels of the organization. Excellent communication and documentation skills, with the ability to translate complex operational concepts into clear guidance for non-technical audiences. Demonstrated experience in a SaaS or subscription-based business environment is highly beneficial. Bachelor’s degree in Business, Finance, Analytics, or a related field; advanced degree or relevant certifications in revenue operations or sales operations are a plus.