HIGH-LEVEL OVERVIEW The Drawback Analyst is responsible for end-to-end tasks associated with processing duty drawback claims, including analyzing import and export data, preparing and submitting drawback claims, and providing detailed updates to clients. This position is remote for a Utah based service company. EXPECTATIONS Manage assigned clients and drawback claims from start to finish Handle moderate to higher-complexity drawback programs Compile and analyze import and export data from a variety of sources with accuracy Identify data discrepancies or documentation issues before escalating Maintain documentation records in accordance with regulations and company SOPs Build solid relationships with internal and external partners Provide informal coaching and review support to Duty Drawback Specialist Resolve common technical and compliance challenges independently Support scoping/onboarding of new clients Serve as a subject-matter resource for drawback fundamentals ESSENTIALS 2-3 years of experience with duty drawback, import entry, and customs brokerage process Solid understanding of supply chain, import, and export processes In depth experience of duty drawback regulations and claims processing Operational knowledge of HTS, Valuation, COO, FTA, etc. Excellent communication and relationship building skills Strong data analytics and attention to detail Ability to independently prioritize workload and manage deadlines Proficiency in Microsoft Excel and/or other data analytic tools Bachelor's degree preferred LCB or CCS preferred