About brighthush

brighthush is a forward‑thinking financial services organization that empowers individuals to achieve financial freedom through innovative products, transparent communication, and a culture of continuous learning. With a strong commitment to sustainability, diversity, equity, and inclusion, brighthush is redefining what it means to be a customer‑centric company in the 21st century. Our mission is simple: help people build a brighter, more secure future by providing the tools, resources, and support they need to thrive.

Role Overview

As an Associate Customer Operations Representative, you will be the frontline voice of brighthush, delivering exceptional inbound and outbound telephone support to our valued customers and internal agents. You will play a pivotal role in ensuring that every interaction is handled with professionalism, accuracy, and a genuine desire to help. This position is ideal for individuals who thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about creating positive customer experiences.

Key Responsibilities

• Customer & Agent Support: Handle a high volume of inbound and outbound calls, addressing a wide range of inquiries—from policy status updates and transaction processing to technical troubleshooting and service issue resolution.
• Process Management: Execute complex transactions within the In‑Force Back Office, navigating multiple administrative systems with precision and speed.
• Documentation Excellence: Record detailed, concise, and accurate notes on every interaction, ensuring that all customer data is captured in compliance with company standards.
• Team Collaboration: Train and mentor new Associate CSRs, sharing best practices and fostering a culture of continuous improvement.
• Performance & SLA Adherence: Maintain and exceed department Service Level Agreements (SLAs) by consistently processing transactions with urgency and accuracy.
• Continuous Improvement: Identify opportunities to streamline processes, reduce call handling time, and enhance overall customer satisfaction.
• Additional Duties: Perform ad‑hoc tasks and projects as requested by management, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High school diploma or equivalent; a college degree is a plus.
• 1–3 years of cumulative, relevant experience in a customer service or call center environment.
• Basic proficiency with computer applications, data entry, and CRM systems.
• Strong verbal communication skills, with the ability to convey complex information clearly and empathetically.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, dynamic setting.

Preferred Qualifications

• Experience in the financial services or insurance industry, particularly with term products.
• Familiarity with back‑office processes and administrative systems.
• Prior experience in a supervisory or training capacity.
• Knowledge of compliance and regulatory requirements related to customer data.
• Proficiency in additional languages beyond English.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Technical Aptitude: Comfortable learning new software and navigating complex systems.
• Time Management: Efficiently prioritize tasks and manage time to meet or exceed SLAs.
• Collaboration: Works well with cross‑functional teams, sharing knowledge and supporting peers.
• Adaptability: Thrives in a changing environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Associate Customer Operations Representative, you will have access to:

• Structured onboarding and ongoing training programs that cover product knowledge, customer service excellence, and industry best practices.
• Mentorship from experienced leaders who are committed to your professional development.
• Opportunities to transition into specialized roles such as Claims Processing, Technical Support, or Product Management.
• Leadership development tracks for high‑performing employees, including management training and succession planning.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to different facets of the business.

Work Environment & Company Culture

brighthush offers a vibrant, inclusive, and collaborative work environment where every voice is heard. Our culture is built on:

• Transparency: Open communication channels and regular updates from leadership.
• Innovation: Encouragement to experiment, propose new ideas, and drive change.
• Community: Engagement in volunteer initiatives and community outreach programs.
• Flexibility: Hybrid telecommuting options that support work‑life balance.
• Recognition: Celebrating achievements through awards, shout‑outs, and career milestones.

Compensation & Benefits

We offer a competitive hourly rate ranging from $22.00 to $30.87, with eligibility for an annual bonus program based on performance and company results. In addition, you will enjoy:

• Flexible full‑time or hybrid telecommuting arrangements.
• 401(k) plan with immediate vesting and company matching up to 6%.
• Paid vacation, sick leave, flex days, and ten paid holidays.
• Generous paid time off for community service and volunteerism.
• Health, dental, and vision insurance plans tailored to your needs.
• Employee assistance programs, wellness initiatives, and mental health resources.
• Professional development budget and tuition reimbursement for relevant courses.

Remote Work Requirements

As a remote‑first organization, brighthush requires a reliable internet connection to ensure seamless customer interactions. The minimum standards are:

• Download speed of at least 100 Mbps and upload speed of at least 20 Mbps.
• Connection type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Satellite, cellular broadband, or any wireless technology is not permissible.

All applicants will be asked to test their internet speed during the application process to confirm compliance with these standards.

Inclusion & Diversity

brighthush is dedicated to building the most inclusive financial services company in the country. We celebrate diverse experiences, identities, and perspectives, believing that a united, respectful workplace fuels innovation and growth. We actively remove barriers, foster belonging, and provide equal opportunities for all employees to contribute and succeed.

Identity Verification & Hiring Integrity

brighthush is committed to fair and secure hiring practices. All candidates will undergo video interviews after the initial phone screen. We will take affirmative steps to verify identity and ensure that all applicants are seeking employment legitimately. Failure to comply with verification procedures may result in disqualification, withdrawal of offers, or termination of employment.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to brighthush

Closing

At brighthush, we’re not just offering a job; we’re offering a chance to be part of a mission‑driven organization that empowers people to achieve financial freedom. If you’re passionate about delivering outstanding customer service, eager to grow professionally, and ready to thrive in a culture that values innovation and inclusion, we want to hear from you. Join us and help shape the future of financial services—one customer at a time.