About brighthush

brighthush is a global technology and consulting powerhouse that empowers businesses to thrive in an ever‑evolving digital landscape. With a presence in more than 200 countries and a portfolio of Fortune 500 clients, we deliver cutting‑edge solutions that drive innovation, efficiency, and customer delight. Our people are the heart of our success, and we are committed to creating an inclusive, collaborative environment where every voice is heard and every contribution matters.

Why Join brighthush?

At brighthush, you’ll experience:

• Career Growth – Access to world‑class learning platforms, mentorship programs, and cross‑functional projects that accelerate your professional development.
• Global Impact – Work with a diverse network of over 40,000 colleagues across 57 countries, delivering services that shape the future of technology.
• Inclusive Culture – A people‑first workplace that celebrates individuality, fosters belonging, and champions diversity at every level.
• Work‑Life Balance – Flexible remote work arrangements, generous paid time off, and a supportive environment that respects your personal commitments.
• Competitive Compensation – A transparent pay structure, performance bonuses, and a comprehensive benefits package that rewards your hard work.

Position Overview

We are seeking a highly motivated, customer‑centric Bilingual Customer Care Associate to join our dynamic Customer Care Centre (CCC). In this remote role, you will be the first point of contact for our clients, providing exceptional support via phone, email, and chat. Your ability to resolve inquiries efficiently and accurately will directly influence customer satisfaction, loyalty, and the overall success of brighthush’s service delivery.

Key Responsibilities

• Handle inbound customer inquiries and complaints in both French and English, ensuring a professional and empathetic tone at all times.
• Analyze customer information, determine the appropriate next steps, and document all interactions in our CRM system.
• Accurately complete required documentation, update call history, and coordinate with third‑party partners when necessary.
• Stay current on product knowledge, program updates, and corporate initiatives to provide accurate, timely information.
• Promote brighthush products and services, maintaining a high level of product knowledge and competitive awareness.
• Meet or exceed performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Collaborate with cross‑functional teams to resolve complex issues and contribute to continuous improvement initiatives.
• Participate in ongoing training sessions and knowledge‑sharing workshops to enhance your skill set.

Essential Qualifications

• Post‑secondary degree or diploma in a relevant field.
• Minimum of 1 year of experience in a call‑center or customer‑service environment.
• Fluency in both French and English, with strong oral and written communication skills in both languages.
• Excellent writing abilities, including grammar, spelling, and punctuation in both official languages.
• Proficiency with PCs, advanced keyboarding skills (≥ 25 wpm with 95 % accuracy).
• Strong time‑management skills and the ability to work within tight deadlines.
• Positive attitude, resilience, and a proven ability to thrive in a team‑based, high‑pressure environment.
• Flexibility to work rotational shifts, including evenings, to support a global client base.
• Experience with medical, dental, or disability group insurance products is a plus.

Preferred Qualifications

• Experience in a bilingual support role within the financial services or insurance industry.
• Knowledge of Google Authenticator and multi‑factor authentication processes.
• Familiarity with remote work best practices, including secure network usage and ergonomic workspace setup.
• Demonstrated ability to implement change initiatives and adapt to evolving processes.

Required Technical & Soft Skills

• Advanced computer literacy, including proficiency with CRM platforms, Microsoft Office, and collaboration tools.
• Strong analytical and problem‑solving abilities, with a focus on delivering accurate solutions quickly.
• Excellent multitasking skills, capable of handling multiple concurrent conversations and tasks.
• High emotional intelligence, enabling you to remain calm and professional under pressure.
• Effective teamwork and communication skills, fostering collaboration across remote teams.
• Adaptability to new technologies, processes, and customer expectations.

Work Environment & Culture at brighthush

As a remote associate, you will enjoy the flexibility of working from home while remaining fully integrated into brighthush’s vibrant culture. Our remote teams are supported by:

• High‑speed internet and secure connectivity requirements to ensure seamless communication.
• Access to a dedicated IT support line for any technical issues.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.
• A culture of transparency, where your voice is heard and your ideas can shape the future of our services.

Compensation & Benefits

While the base pay for this role ranges from $20.00 / hr to $21.00 / hr for bilingual associates, you will also benefit from:

• Comprehensive health, vision, and dental coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• RRSP contribution options to help you plan for the future.
• Short‑term and long‑term disability coverage.
• Rewards and recognition programs that celebrate outstanding performance.
• Paid virtual training and professional development courses.

Career Growth Opportunities

At brighthush, we believe in nurturing talent from within. As a Bilingual Customer Care Associate, you will have the opportunity to:

• Advance to senior support roles or specialist positions within our client‑service ecosystem.
• Transition into product management, quality assurance, or project management tracks.
• Leverage our global network to explore cross‑regional assignments and international projects.
• Participate in leadership development programs and mentorship initiatives.