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Dynamic Customer Experience Specialist Intern – Campaign Management, Operations & Data Analytics in the East USA
About brighthush
brighthush is a trailblazing Ag‑Tech leader that is redefining the future of agriculture. With a global footprint and a deep commitment to sustainability, we empower farmers worldwide to produce more food and fuel while protecting the planet. Our integrated approach blends precision breeding, cutting‑edge biotechnology, and digital platforms to deliver unmatched in‑field performance. At brighthush, we believe that innovation, collaboration, and a relentless focus on customer experience are the keys to unlocking the next wave of agricultural productivity.
Why Join brighthush?
As a member of our Commercial Team, you will be at the heart of a dynamic, cross‑functional environment that thrives on creativity, data‑driven decision making, and a passion for solving real‑world challenges. The Customer Experience Specialist (CES) Internship offers you a front‑row seat to the strategies that shape how farmers interact with our products and services. You’ll gain hands‑on experience in project coordination, campaign execution, budgeting, and process improvement—all while working alongside seasoned professionals from Commercial, Procurement, Finance, Marketing, and external partners.
Key Responsibilities
- Promotional‑Item Management: Oversee the entire lifecycle of promotional items—from inventory tracking and request handling to ordering, distribution, and delivery status monitoring. Ensure timely fulfillment and accurate record‑keeping.
- Centralized Tracking Systems: Build and maintain comprehensive trackers for inventory, requests, costs, orders, campaign activities, and delivery status. Use these tools to provide real‑time visibility to stakeholders and support data‑driven decision making.
- Financial Oversight: Maintain budgets, purchase orders, invoices, and campaign‑expense records. Assist with monthly budget‑status reporting and identify cost‑saving opportunities.
- Cross‑Functional Coordination: Act as the liaison between Commercial partners, Procurement, Finance, vendors, and delivery contacts to ensure seamless execution of campaigns and initiatives.
- Order & Delivery Tracking: Monitor each order from request through completion, promptly flagging delays, discrepancies, or issues and escalating them to the appropriate parties.
- Campaign Support: Assist in planning, executing, and tracking CES campaigns. Manage timelines, materials, communications, logistics, follow‑ups, and basic performance metrics.
- Administrative Excellence: Coordinate meetings, prepare documentation, provide status updates, and organize shared materials to keep the team aligned and productive.
- Process Improvement: Document recurring CES workflows, identify bottlenecks, and recommend practical improvements that reduce manual effort, delays, or ambiguity.
- Brand & Compliance Adherence: Ensure all activities follow brand standards, compliance expectations, purchasing procedures, and vendor‑management processes.
- Travel & Events: Participate in occasional national travel for events, trade shows, and on‑site engagements as required.
Essential Qualifications
- Currently pursuing a degree in Marketing, Communications, Business, Design, or a related field.
- Exceptional organizational skills with a keen eye for detail and the ability to juggle multiple tasks and deadlines simultaneously.
- Strong written and verbal communication skills, capable of collaborating effectively across diverse teams.
- Passion for customer experience, marketing campaigns, project coordination, and operational excellence.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Hands‑on experience with design platforms such as Canva and Adobe Creative Cloud (Illustrator, InDesign).
- Familiarity with major social media platforms and best practices for creating engaging digital content.
- Proactive, reliable, and solutions‑oriented mindset with a knack for problem solving.
Preferred Qualifications
- Experience with data analytics tools (e.g., Tableau, Power BI) to track campaign performance metrics.
- Knowledge of supply‑chain or logistics software.
- Previous internship or project experience in a commercial or marketing environment.
- Understanding of sustainability initiatives within the agricultural sector.
Skills & Competencies
- Project Management & Coordination
- Budgeting & Financial Tracking
- Process Mapping & Continuous Improvement
- Data Analysis & Reporting
- Digital Marketing & Social Media Strategy
- Vendor & Stakeholder Relationship Management
- Creative Design & Visual Communication
- Adaptability & Resilience in a fast‑paced environment
Career Growth & Learning Opportunities
The CES Internship is part of brighthush’s Emerging Talent Program, designed to accelerate your professional development. You will:
- Receive mentorship from senior leaders across Commercial, Finance, and Marketing.
- Participate in workshops on project management, data analytics, and sustainable agriculture practices.
- Engage in cross‑functional projects that expose you to the full customer journey.
- Build a portfolio of real‑world achievements that can be leveraged for future roles within brighthush or the broader Ag‑Tech industry.
Work Environment & Culture at brighthush
At brighthush, we celebrate belonging, collaboration, and a healthy work‑life balance. Our culture is built on:
- Inclusive teamwork that values diverse perspectives.
- Opportunities for continuous learning and skill development.
- Transparent communication and open feedback loops.
- Recognition of individual contributions and collective successes.
- Flexibility to support personal and professional growth.
Compensation & Benefits
Hourly Rate: $20 – $45 (competitive with industry standards). Benefits: While the internship is hourly, you will enjoy:
- Access to brighthush’s learning portal and professional development resources.
- Participation in company‑wide events, webinars, and networking sessions.
- Potential for full‑time offers upon successful completion of the internship.
- Health & wellness resources, including mental health support.
- Employee discount program for brighthush products and services.
How to Apply
If you’re ready to make a tangible impact on the future of agriculture and thrive in a collaborative, fast‑moving environment, we want to hear from you. Submit your resume, a brief cover letter outlining your interest in customer experience and campaign management, and any relevant portfolio samples. Join brighthush and help us feed the world while caring for the planet.
Equal Opportunity Statement
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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