About brighthush – Where People and Work Align

brighthush is a forward‑thinking company that believes in the power of flexible, purpose‑driven work. We connect talented individuals with meaningful roles that can be performed from anywhere, while delivering real value to our customers. Our focus lies in the online retail of household goods, offering high‑quality products that simplify and beautify everyday life. At brighthush, we blend technology, customer obsession, and personal growth into a single, vibrant ecosystem.

As a member of our team, you’ll join a dynamic, tech‑centric community that places innovation, customer satisfaction, and continuous learning at the core of everything we do. We employ modern tools, agile processes, and a work environment that nurtures both productivity and well‑being. Whether you’re a seasoned professional or just starting your career, brighthush provides the support and resources you need to thrive.

Position Overview – Live‑Chat Customer Service Specialist

We’re looking for a reliable, friendly, and detail‑oriented individual to join our live‑chat team. In this role, you’ll answer customer inquiries in real time, guide them through product selection, and resolve issues related to orders, payments, and account management. The entire position is remote, giving you the freedom to design your schedule within the 8 a.m. to 6 p.m. window.

Key Responsibilities

• Product Consultation & Support: Respond to questions about materials, dimensions, care instructions, and compatibility of household items.
• Sales Enablement: Walk customers through the purchasing process, highlight relevant products, and assist with decision‑making.
• Promotions & Coupon Management: Verify and explain discount codes, vouchers, and special offers.
• Account Assistance: Help with login issues, password resets, and order overviews; triage and forward complex cases when needed.
• Efficiency & Quality: Handle 20–40 interactions per shift at a steady, well‑planned pace while maintaining high service standards.
• Documentation: Record all interactions in the CRM to ensure consistent, high‑quality customer service.
• Team Collaboration: Work closely with e‑commerce and marketing teams to gather feedback and refine processes.

Essential Qualifications

• Excellent German language skills, both written and spoken – you’ll be the voice of brighthush.
• Reliable high‑speed internet connection and a quiet workspace to avoid interruptions.
• Strong attention to detail – you’ll spot subtle differences in product descriptions and promotional terms.
• Warm, empathetic demeanor – you remain calm even during busy periods.
• Self‑direction – you can work independently and proactively schedule your shifts.
• No prior customer‑service experience required – we’ll provide comprehensive training.

Preferred Qualifications

• Experience in live‑chat support or e‑commerce environments.
• Basic familiarity with CRM systems (e.g., HubSpot, Zendesk).
• Knowledge of e‑commerce platforms such as Shopify or WooCommerce.
• Experience with chat tools like Userlike or similar.
• Multilingual abilities (e.g., English) – a plus, but not mandatory.

Skills & Competencies

• Communication: Clear, concise, and solution‑focused.
• Problem‑Solving: Quickly identify and resolve customer issues.
• Technical Aptitude: Comfortable with digital tools and quick to learn new systems.
• Time Management: Handle multiple chats simultaneously without sacrificing quality.
• Team Spirit: Contribute to a positive team atmosphere and support colleagues.

Career Growth & Learning Opportunities

At brighthush, you’ll have the chance to master a modern live‑chat system from scratch and deepen your digital customer‑service expertise. We offer:

• Regular training on product knowledge, sales techniques, and soft skills.
• Mentorship programs pairing you with experienced teammates.
• Clear career paths in customer‑service management, product marketing, or e‑commerce strategy.
• Access to internal learning resources – online courses, workshops, and certifications.
• A transparent promotion framework that rewards performance and engagement.

Work Environment & Company Culture

brighthush cultivates a work environment that supports both personal and professional growth:

• Home‑office as the default – work from anywhere as long as you’re reachable.
• Flexible hours – schedule your shifts between 8 a.m. and 6 p.m. to fit your life.
• No weekend work – fully enjoy your free time.
• Open communication – we value feedback and foster transparent dialogue.
• Virtual team events – coffee breaks, monthly meetings, and occasional off‑site gatherings.
• Health & wellness initiatives – online yoga, ergonomic guidance, and mental‑health support.

Compensation & Benefits

As a part‑time, remote role, you’ll receive a competitive hourly rate that scales with the number of chats handled. In addition, we provide:

• Flexible scheduling within the 8 a.m.–6 p.m. window.
• Home‑office stipend to help set up a productive workspace.
• Learning budget for external courses that enhance your career.
• Team perks – free digital snacks, gift cards, and an annual team outing.
• Health & social benefits – access to online fitness apps, health check‑ups, and coaching.

How to Apply

If you’re ready to join a forward‑looking company that blends flexible work with meaningful tasks, we’d love to hear from you. Please submit your résumé, a cover letter, and any references to careers@brighthush.com. We’ll review your application promptly and get back to you as soon as possible.

Ready to launch your customer‑service career? Apply now and become part of brighthush – where your work truly matters.