About brighthush

brighthush is not just a telecommunications provider; we are a movement that reimagines how people stay connected in an increasingly digital world. With a footprint that spans the entire state of Georgia and beyond, we fuse cutting‑edge fiber‑optic and wireless technology with a human‑centric approach to deliver reliable, high‑speed connectivity to homes, businesses, and communities. Our mission is simple yet powerful: empower every customer to stay connected, informed, and supported, no matter where they are. At brighthush, we believe that technology should serve people, not the other way around, and that’s why our culture is built on innovation, collaboration, and continuous learning.

Why Join brighthush?

• Be part of a forward‑thinking team that values empathy, problem‑solving, and customer advocacy.
• Work from the comfort of your own home in a distraction‑free, phone‑based support environment.
• Enjoy competitive pay, performance‑based bonuses, and a comprehensive benefits package.
• Access ongoing training, mentorship, and clear pathways to advancement.
• Play a pivotal role in shaping the customer experience for a rapidly expanding telecom brand.

Role Overview

As a Customer Service & Solutions Advisor at brighthush, you’ll be the frontline champion for our customers. You’ll handle inquiries that require a human touch—complex billing questions, technical troubleshooting, and personalized service recommendations. Your ability to listen, empathize, and resolve issues will directly influence customer satisfaction, retention, and revenue growth.

Key Responsibilities

• Active Listening & Discovery: Engage with customers via phone, chat, or email, asking probing questions to uncover underlying needs and concerns.
• Account & Billing Resolution: Research account details, verify billing information, and resolve discrepancies with accuracy and speed.
• Technical Troubleshooting: Diagnose and resolve service, device, and connectivity issues, escalating to higher tiers when necessary.
• Product & Service Upsell: Identify opportunities to recommend upgrades, additional lines, or value‑added services that align with customer goals.
• Conflict Management: Handle frustrated or challenging customers with composure, turning negative experiences into positive outcomes.
• Retention & Loyalty: Proactively offer solutions that address concerns, thereby reducing churn and fostering long‑term loyalty.
• Multi‑System Navigation: Seamlessly access and update multiple internal systems—CRM, billing, technical support portals—to deliver accurate information.
• Performance & KPI Achievement: Meet or exceed established metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• Minimum of six months of customer‑service experience in any industry (telecom, retail, hospitality, or technical support).
• High school diploma or GED; ongoing education is a plus.
• Legal eligibility to work in the United States and a minimum age of 18.
• Strong verbal and written communication skills in English.
• Proficiency with computers, internet browsers, and basic troubleshooting.
• Reliable, high‑speed cable or fiber internet connection (minimum 25 Mbps download / 10 Mbps upload, ping
• Dedicated, private workspace with a desk, chair, and a door that can be closed to eliminate background noise.
• Ability to work scheduled shifts, including occasional overtime, and to appear on webcam during working hours.

Preferred Qualifications

• Experience in a call‑center or remote support role.
• Familiarity with AI‑assisted support tools or CRM platforms.
• Previous exposure to telecommunications products or services.
• Demonstrated ability to meet or exceed sales targets.
• Multilingual capabilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Empathy & Emotional Intelligence: Understand and respond to customer emotions with sensitivity.
• Problem‑Solving: Apply analytical thinking to diagnose issues and devise effective solutions.
• Adaptability: Thrive in a fast‑changing environment, learning new systems and processes quickly.
• Time Management: Prioritize tasks, manage call queues, and maintain productivity under pressure.
• Team Collaboration: Communicate insights and feedback with peers, supervisors, and cross‑functional teams.
• Sales Acumen: Identify upsell opportunities and articulate value propositions clearly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. Every new hire receives comprehensive paid training covering product knowledge, customer‑centric communication, and advanced troubleshooting techniques. As you master the role, you’ll have access to:

• Advanced technical certifications in networking and device support.
• Leadership development programs for high performers.
• Cross‑departmental shadowing to broaden your skill set.
• Regular performance reviews with clear metrics for promotion.
• Mentorship from senior advisors who have navigated the same career path.

Work Environment & Culture at brighthush

Our remote, phone‑based support model means you can work from anywhere in Georgia—just make sure you meet the technical and environmental requirements. We foster a culture of transparency, respect, and continuous improvement. You’ll find:

• Weekly virtual team huddles to share wins and challenges.
• Monthly town‑hall meetings with leadership to discuss strategy and innovation.
• A recognition program that celebrates outstanding customer service and sales achievements.
• Access to an internal knowledge base, AI‑powered chatbots, and real‑time coaching tools.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base Pay: $16.00 per hour, with potential for monthly performance bonuses.
• Full‑Time Schedule: 40 hours per week, with flexible shift options.
• Paid Training: All training costs are covered by brighthush.
• Health & Wellness: Medical, dental, and vision insurance for you and your dependents.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match.
• Technology Stipend: Company‑provided equipment and a monthly stipend for high‑speed internet.
• Professional Development: Reimbursement for relevant certifications and courses.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and rewards your commitment.

Apply to this role now

Closing Statement

At brighthush, every call is an opportunity to make a difference. If you’re a motivated, empathetic, and tech‑savvy professional who thrives in a remote setting and loves turning challenges into solutions, we want to hear from you. Join us and help shape the future of connectivity—one conversation at a time.