About brighthush

brighthush stands at the forefront of federal technology solutions, delivering mission‑critical services that empower the nation’s most vital healthcare programs. Our commitment to compliance, innovation, and customer success has enabled millions of individuals to access essential health information and benefits. With a remote‑first philosophy, brighthush empowers its workforce to collaborate from anywhere, fostering a culture of agility, inclusivity, and impact. As a trusted partner to federal agencies, we are dedicated to driving real change in the public sector while nurturing the professional growth of every team member.

Position Overview

We are looking for a proactive, customer‑centric Remote Help Desk Specialist to join our temporary team. In this role, you will serve as the first line of support for healthcare providers who rely on our web‑based self‑registration and profile management tools. Your expertise will ensure seamless access, troubleshoot technical challenges, and maintain a high level of satisfaction across our provider community. This position operates on a 10:30 AM to 7:00 PM EST shift and offers the flexibility of remote work while engaging with a diverse, high‑impact team.

Key Responsibilities

• Collaborate with the Technician II team to deliver desktop and operational support to assigned sites and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals, as well as remote access devices.
• Deploy and support a variety of PC operating systems, ensuring compatibility with brighthush’s infrastructure.
• Diagnose, resolve, and follow up on user concerns, providing clear, step‑by‑step guidance.
• Utilize remote desktop software to deliver real‑time support to users in remote or home office environments.
• Document all incidents and resolutions in the ticketing system, knowledge base, and online documentation repository.
• Assist in troubleshooting advanced technical issues within network and telecommunications environments, especially those affecting workstations.
• Act as a technical liaison to project managers, offering insights and support during project integration and transition to production.
• Maintain software and workstation image management, using image deployment tools to perform imaging tasks.
• Identify and recommend improvements in the technical support environment, collaborating with management to implement solutions.
• Ensure tickets are accurately documented and resolved in a timely manner, meeting or exceeding SLA targets.
• Collaborate with team members on assigned projects, contributing to a cohesive and high‑performing support team.
• Perform additional duties as assigned by management, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High school diploma or equivalent, with 0–2 years of experience in a technical support or help desk role.
• Strong verbal and written communication skills, with a customer‑service‑oriented mindset.
• Analytical and problem‑solving abilities, capable of diagnosing complex issues and providing effective solutions.
• Detail‑oriented, organized, and able to manage multiple tickets simultaneously.
• Proficiency in using remote desktop tools and ticketing systems.
• Ability to follow processes, procedures, and guidelines to ensure consistent customer experiences.
• Independent work ethic combined with strong teamwork skills.
• Availability to work Monday‑ Apply for this job