About brighthush

brighthush is a leading global travel planning powerhouse that turns ordinary journeys into unforgettable adventures. With a team of seasoned travel experts, cutting‑edge technology, and a passion for hospitality, we curate seamless experiences for clients across the world. From boutique boutique hotels and luxury resorts to cruise itineraries and group travel packages, brighthush delivers personalized service that exceeds expectations.

Our mission is simple: to make travel effortless, enjoyable, and memorable. We achieve this by combining deep industry knowledge with a customer‑centric mindset, ensuring every booking reflects the unique preferences and budgets of our clients. Whether you’re a seasoned traveler or planning a first getaway, brighthush is your trusted partner for every step of the journey.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. We’re looking for energetic, detail‑oriented professionals who thrive in a remote, flexible environment and who are passionate about creating exceptional travel experiences. By joining our team, you’ll:

• Work from anywhere with a reliable internet connection.
• Receive comprehensive onboarding and ongoing training on industry tools and booking systems.
• Collaborate with a supportive, mentorship‑driven culture that values innovation and teamwork.
• Earn performance‑based income opportunities that reward your dedication and results.
• Enjoy exclusive travel discounts and perks that let you experience the world firsthand.
• Advance your career through continuous learning, skill development, and potential leadership pathways.

Position Overview

As a Remote Hospitality Customer Service Coordinator – Hotel Reservations Specialist, you will be the first point of contact for clients seeking hotel accommodations. Your role will involve guiding customers through the selection process, securing reservations, and ensuring a flawless booking experience. You’ll work independently while collaborating closely with the broader brighthush team to maintain high satisfaction levels and drive repeat business.

Key Responsibilities

• Client Engagement: Initiate and maintain professional communication with clients via phone, email, and chat to understand their travel goals, preferences, and budget constraints.
• Hotel Research & Recommendation: Leverage brighthush’s proprietary database and industry partnerships to identify the best hotel options that align with client needs, providing detailed information on rates, amenities, location, and cancellation policies.
• Reservation Management: Execute bookings through our advanced reservation platform, ensuring accuracy in dates, room types, special requests, and payment details.
• Record Keeping: Maintain meticulous records of all client interactions, booking confirmations, and follow‑up actions in our CRM system to support future service and reporting.
• Issue Resolution: Address and resolve any booking discrepancies, cancellations, or changes promptly, maintaining a high level of professionalism and customer satisfaction.
• Team Collaboration: Work closely with the sales, operations, and support teams to share insights, flag potential upsell opportunities, and contribute to continuous improvement initiatives.
• Industry Awareness: Stay updated on the latest travel trends, hotel promotions, and regulatory changes that could impact client bookings or operational processes.
• Performance Reporting: Provide regular updates on booking volume, revenue generated, and client feedback to help shape strategic decisions.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 1 year of experience in customer service, hospitality, or reservation management (experience with hotel booking systems is a plus).
• Excellent verbal and written communication skills in English; additional languages are a strong advantage.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast‑paced environment.
• Proficiency with computers, including MS Office, Google Workspace, and CRM platforms.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Positive, solution‑oriented attitude with a genuine passion for travel and hospitality.

Preferred Qualifications

• Experience using global distribution systems (GDS) such as Sabre, Amadeus, or Galileo.
• Knowledge of hotel industry metrics, pricing strategies, and revenue management principles.
• Previous exposure to travel agencies, tour operators, or corporate travel departments.
• Demonstrated ability to upsell or cross‑sell additional services (e.g., airport transfers, tours, dining packages).
• Experience working in a fully remote or distributed team environment.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Attention to Detail: Precision in data entry, booking accuracy, and documentation.
• Problem‑Solving: Quick thinking to resolve booking issues and client concerns.
• Time Management: Efficiently handle high call volumes while maintaining quality service.
• Adaptability: Comfortable with evolving technology, processes, and travel trends.
• Team Player: Collaborative spirit that supports shared goals and knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you grow in this role, you’ll have the chance to:

• Advance to a Senior Hospitality Coordinator or Team Lead position, overseeing a group of coordinators and shaping service strategies.
• Transition into specialized roles such as Travel Consultant, Revenue Analyst, or Operations Manager.
• Participate in industry conferences, webinars, and certification programs (e.g., Certified Travel Associate, Hotel Sales & Marketing).
• Access internal mentorship programs that pair you with experienced leaders across the organization.
• Contribute to product development and process improvement initiatives, influencing the future of brighthush’s service offerings.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, inclusivity, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling that accommodates different time zones and personal commitments.
• Regular virtual team meetings, social events, and knowledge‑sharing sessions.
• A transparent communication framework that encourages feedback and open dialogue.
• A commitment to work‑life balance, with policies that support mental and physical well‑being.
• Recognition programs that celebrate milestones, achievements, and exceptional customer service.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based bonuses or commissions tied to booking volume and client satisfaction metrics.
• Health, dental, and vision insurance options for full‑time remote employees.
• Paid time off, including vacation, sick leave, and personal days.
• Retirement savings plan with company matching (for eligible employees).
• Generous travel perks, including discounted rates on hotel stays, flights, and experiences worldwide.
• Access to a digital wellness toolkit, including meditation apps, fitness subscriptions, and ergonomic resources.
• Continuous learning stipend for courses, certifications, and industry events.

Ready to Make a Difference?

If you’re excited about helping travelers discover their perfect stay, thrive in a remote setting, and grow your career with a forward‑thinking travel brand, we want to hear from you. Join brighthush and become part of a team that values creativity, customer focus, and a shared commitment to excellence.

Apply today and start your journey with brighthush!