About brighthush and the Future of Travel Sales

brighthush stands at the intersection of technology, customer experience, and sustainable travel. With a global footprint that spans 300 languages and a workforce of 500,000 professionals, we empower airlines, hotels, and travel agencies to deliver seamless journeys that delight customers and drive revenue. Our mission is to transform every interaction into a memorable experience, leveraging cutting‑edge digital tools and data‑driven insights to anticipate needs and exceed expectations.

Why Join brighthush?

• Impactful Work: Your daily contributions directly influence customer satisfaction, repeat bookings, and the bottom line for some of the world’s most recognized travel brands.
• Remote Flexibility: Work from anywhere in the United States while staying connected to a vibrant, distributed team of experts.
• Career Growth: brighthush offers a clear ladder—from entry‑level support to senior sales and leadership roles—backed by continuous learning and development programs.
• Diverse Culture: We celebrate diversity, inclusion, and belonging, ensuring every voice is heard and valued.
• Competitive Compensation & Perks: We provide a comprehensive benefits package, performance bonuses, and a supportive work environment that prioritizes well‑being.

Key Responsibilities

As a Remote Travel Sales & Customer Service Representative, you will be the frontline advocate for our clients, managing inbound and outbound communications with professionalism and empathy. Your day‑to‑day tasks will include:

• Connecting with customers via phone, email, chat, and social media to resolve inquiries, troubleshoot issues, and provide travel information.
• Delivering personalized travel recommendations and upselling ancillary services such as travel insurance, seat upgrades, and loyalty program benefits.
• De‑escalating challenging situations with calm, solution‑oriented communication.
• Escalating complex issues to appropriate teams while maintaining a clear record of interactions.
• Processing payments, refunds, and booking modifications accurately and efficiently.
• Tracking all call and chat data for audit, reporting, and continuous improvement purposes.
• Providing constructive feedback on recurring issues and suggesting process enhancements.
• Consistently meeting or exceeding sales targets and key performance indicators (KPIs) set by the team.

Essential Qualifications

• High School Diploma or equivalent (college degree preferred).
• Minimum of 6 months of customer service or sales experience, preferably in the travel or hospitality industry.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Proficiency with desktop computer systems and general knowledge of Windows operating systems.
• Strong communication skills—both written and verbal—in English; additional languages are a plus.
• Ability to work independently while collaborating with a distributed team.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Background in travel booking, airline reservations, or hotel reservations.
• Knowledge of travel industry regulations, safety protocols, and customer privacy standards.
• Prior experience in a remote or virtual work environment.

Core Competencies & Skills

• Process Excellence: Adherence to established procedures and a relentless focus on delivering high‑quality service.
• Collaboration: Ability to work seamlessly with teammates, supervisors, and support departments to resolve issues and achieve goals.
• Communication: Exceptional listening, speaking, and writing skills, with a knack for simplifying complex information.
• Organizational & Problem‑Solving: Strong multitasking abilities and a methodical approach to troubleshooting.
• Emotional Intelligence: Self‑awareness, empathy, and resilience under pressure.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive in a structured yet dynamic schedule.
• Critical Thinking: Quick analytical skills to assess customer issues and make informed decisions.
• Solution‑Oriented: Proactive mindset focused on creating positive customer experiences and driving sales.

Remote Work Requirements

To ensure a high‑quality experience for our customers, we require the following from all remote team members:

• Dedicated Workspace: A quiet area near your router to support a hardwired Ethernet connection.
• Internet Speed: Minimum 15 Mbps download and 10 Mbps upload; ISP latency under 50 ms.
• No Satellite, Mobile Data, P2P, or VPN Connections: Proof of speed may be requested during onboarding.
• Hardware: A reliable desktop or laptop with a webcam, headset, and microphone.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary complemented by performance‑based bonuses. In addition, we provide a comprehensive benefits package that includes:

• Health, vision, and dental coverage for you and your family.
• Flexible paid time off (FPT) and mental health resources.
• 401(k) retirement plan with company match.
• Life and supplemental medical insurance.
• Critical care and pet insurance options.
• Flexible spending accounts (FSA) and employee discount programs.
• Professional development stipend and access to online learning platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Travel Sales & Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Cross‑functional training in sales, operations, and technology.
• Leadership development tracks for high performers.
• Regular performance reviews and clear promotion pathways.
• Global networking events and virtual conferences.

Culture & Values

brighthush is built on a foundation of inclusion, innovation, and integrity. Our culture encourages:

• Open communication and transparent decision‑making.
• Collaboration across diverse teams and geographies.
• Recognition of individual and team achievements.
• Commitment to sustainability and social responsibility.
• Support for active‑service members, veterans, and military families.

Eligibility & Application Process

We are currently hiring for remote positions across the United States. Eligible candidates must reside in one of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

To apply, click the “Apply” button below and complete the online application. The hiring process includes a brief phone screening, a skills assessment, and a final interview with the hiring manager.