Are you an MOA looking for a change? Bring your clinic experience into a new career in healthcare technology. Who We Are Looking For - We are seeking a highly motivated and experienced individual with a background in both Medical Office Administration (MOA) and customer service, ready to transition their skills into a rewarding career as a Customer Support Analyst. - Experience in customer service or hospitality is a great asset; Ava values people who know how to create exceptional experiences. - In this role, you will be the primary point of contact for our valued customers, providing exceptional support and training on Ava Industries’ EMR software. - You will have the opportunity to make a real difference in the healthcare industry by empowering clinics to optimize their workflows and enhance patient care. - This is a full-time, permanent position with the flexibility of working remotely from the Vancouver Area. - While the role is primarily remote, occasional travel may be required for company meetings or client site visits. - Shifts run Monday through Friday, between 7:00 AM and 5:00 PM Pacific Time and between 8:00 AM and 4:00 PM Pacific Time on Saturdays. - Flexible hours scheduled within Ava’s designated Customer Support hours. What You'll Do - Provide exceptional customer support to clients via phone and email - Troubles