About the position The Enterprise Staff UX Designer works within The Home Depot’s UX team alongside strategists, designers, and researchers to craft end-to-end experiences and identify customer needs. The role uses design thinking, prototyping, research awareness, and evaluative methods to address customer problems and iteratively improve products. It balances user needs with business strategy and applies interaction and visual design to create effective, efficient, and engaging retail experiences. The designer advocates for customers and users by translating actionable insights into product usability improvements and helping teams delight customers. The role collaborates with researchers, designers, engineers, analysts, product managers, business stakeholders, and leadership. It communicates a clear point of view, incorporates feedback, influences decisions, and drives UX practices, delivery, and alignment across products and experiences. The position typically reports to the User Experience Manager and has no direct reports. It typically requires overnight travel 5% to 20% of the time. Work is performed in a comfortable indoor area; most time is spent sitting, with frequent opportunity to move about and rare need to move or lift light articles.

Responsibilities

• Coach and mentor UX staff, including coaching junior resources in UX activities, supporting career development, and helping identify candidate and team fit.
• Help UX leadership align resources to products based on skillset and cultural fit.
• Provide UX design artifacts, test usability for assigned products, lead data collection and synthesis, drive delivery in a product area, and oversee delivery by other designers.
• Communicate and drive the value of UX within the experience, adapt to changing situations, and drive product changes to better align with user needs or organizational goals.
• Drive UX practice across an experience, domain, or group of products.
• Partner with Product, Development, UX colleagues, and business stakeholders to align experiences across products in a domain.
• Combine user research outputs with partner OGSMs to articulate an experience vision and align partners on solutions across products and experiences.
• Support consistency and quality control across design work and help implement existing standards and modifications, such as brand standards and templates.
• Provide hands-on execution of deliverables through the product development lifecycle and attend team ceremonies as backup support when needed.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• At least 5 years of work experience.
• Bachelor’s degree or equivalent degree in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completing such a program.
• Demonstrated ability to initiate and self-manage complex projects.
• Ability to bring multiple efforts together into a cohesive end-to-end experience.
• Ability to communicate effectively, collaborate, focus on customers, take action, and drive results.

Nice-to-haves

• 7–9 years of UX experience in an enterprise or retail environment, or a degree in a related field.
• 7–9 years of experience working with agile software development teams.
• Desire to thrive in a fast-moving environment.
• Experience teaching, leading, or mentoring junior contributors.
• Ability to provide backup and additional mentorship support to the Manager as necessary.
• Ability to span multiple balanced teams to support designers.