About brighthush

brighthush is a forward‑thinking financial services company that redefines how individuals and businesses manage their money. With a mission to empower every customer through transparent, innovative, and accessible banking solutions, we blend cutting‑edge technology with a human‑centric approach. Our headquarters in Florence, KY, serves as a vibrant hub where collaboration, creativity, and continuous learning thrive. Whether you’re working from a home office or our modern campus, you’ll be part of a culture that values diversity, celebrates curiosity, and relentlessly pursues excellence.

Why Join brighthush?

• Impactful Work: As the first point of contact, you’ll shape the customer journey, turning routine inquiries into memorable experiences that build lasting loyalty.
• Career Growth: We provide structured learning paths, mentorship, and clear promotion ladders that turn potential into leadership.
• Inclusive Culture: Every voice matters. Our teams are built on mutual respect, open dialogue, and a shared commitment to diversity.
• Competitive Compensation: From day one, you’ll receive a comprehensive benefits package that supports your health, finances, and personal well‑being.
• Work‑Life Balance: Flexible schedules, remote options after training, and generous paid time off keep you energized and focused.

Key Responsibilities

As a Customer Care Advocate, you will be the voice of brighthush, ensuring that every client interaction reflects our commitment to service excellence. Your day‑to‑day responsibilities will include:

• Responding to customer inquiries via phone, email, chat, and social media with professionalism and empathy.
• Resolving issues related to account balances, transactions, product usage, and general banking questions.
• Documenting all interactions accurately in our CRM system to maintain a reliable audit trail.
• Escalating complex or unresolved issues to the appropriate specialist teams while keeping the customer informed.
• Maintaining up‑to‑date knowledge of brighthush products, policies, and regulatory requirements.
• Participating in continuous improvement initiatives to enhance customer experience and operational efficiency.
• Adhering to all compliance and security protocols to protect customer data.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Excellent verbal and written communication skills in English; additional languages are a strong advantage.
• Strong problem‑solving skills with the ability to think critically and make sound decisions under pressure.
• Proficiency with computers and willingness to learn new software and tools quickly.
• Demonstrated customer‑service orientation and a genuine desire to help others.
• Ability to work independently and as part of a collaborative team in a fast‑paced environment.

Preferred Qualifications

• Previous experience in a customer‑service or call‑center role, preferably within the financial services industry.
• Experience with CRM platforms such as Salesforce or Zendesk.
• Knowledge of banking products (checking, savings, loans, credit cards) and basic financial concepts.
• Strong analytical skills and the ability to interpret data to identify trends and opportunities for improvement.
• Experience with remote work tools (Zoom, Teams, Slack) and a reliable home‑office setup.

Core Skills & Competencies

• Customer Focus: A passion for delivering outstanding service and building trust.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and priorities.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.
• Time Management: Efficiently prioritize tasks to meet performance metrics and customer expectations.

Training & Development

All new hires will undergo a comprehensive on‑site training program at our Florence, KY office located at 4600 Houston Dr. The training covers:

• brighthush’s mission, values, and customer‑service philosophy.
• Product knowledge, policy guidelines, and regulatory compliance.
• Hands‑on practice with our CRM system and communication tools.
• Role‑playing scenarios to build confidence in handling real‑world customer interactions.

Upon successful completion of training, qualified performers will have the option to transition to a fully remote home‑office role, providing flexibility while maintaining the high standards of service that brighthush is known for.

Career Pathways

At brighthush, we’re committed to nurturing talent and providing clear advancement opportunities. As a Customer Care Advocate, you can progress to roles such as:

• Senior Customer Care Advocate – leading complex cases and mentoring new hires.
• Team Lead – managing a small team of advocates and driving performance metrics.
• Customer Experience Analyst – analyzing data to improve service processes.
• Product Specialist – becoming an expert on specific banking products and providing in‑depth support.

We also offer cross‑functional training programs that allow you to explore other areas of the organization, such as operations, risk management, or digital innovation.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our employees enjoy:

• Flexible work arrangements, including remote options after training.
• Inclusive and diverse teams that celebrate different perspectives.
• Regular team‑building events, both virtual and in‑person.
• Open communication channels with leadership and a clear feedback loop.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the exact salary will be determined based on experience and market benchmarks, you can expect:

• Competitive base salary with performance‑based incentives.
• Full medical, dental, and vision coverage starting on day one.
• 401(k) retirement plan with company matching.
• Tuition reimbursement for approved courses and certifications.
• Generous paid time off (PTO) and paid holidays.
• Wellness resources, including mental health support, gym memberships, and wellness stipends.
• Employee assistance programs and financial planning services.

How to Apply

If you’re ready to make a difference in the lives of our customers and grow your career with a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Care Advocate role at brighthush.

Join brighthush – Where Your Voice Matters

At brighthush, we’re not just building a bank; we’re building a community. Your role as a Customer Care Advocate will be pivotal in ensuring that every client feels heard, respected, and supported. If you’re passionate about service, eager to learn, and ready to thrive in a dynamic environment, we want to hear from you. Apply now and become part of a team that values your contributions and invests in your future.