Epic Cheers Consultant (Campaigns) Location: Remote Type: 6-12 month contract

Overview

Seeking a Certified Epic Cheers Consultant with strong campaign build and execution experience to support CRM, patient engagement, and outreach initiatives within Epic. This consultant will partner with operational and IT stakeholders to design, build, and optimize Epic Cheers campaigns that support access, growth, and patient experience goals.

Responsibilities

Serve as the Epic Cheers (CRM) subject matter expert , with a focus on campaign configuration and execution Design, build, test, and support Epic Cheers campaigns (preventive care, screening, access, or service line outreach) Perform workflow analysis and translate business requirements into Epic Cheers build Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees Collaborate with call center, marketing, clinical, and IT teams to ensure campaigns align with operational goals Support unit testing, integrated testing, and go-live activities , including post-go-live optimization Develop and maintain build documentation and tip sheets Work cross-functionally with integrated Epic teams (e.g., Cadence, MyChart, Prelude, CTI, Reporting) as needed

Required Qualifications

Active Epic Cheers Certification (no lapse) Proven hands-on Epic Cheers campaign experience Experience supporting Epic implementations, upgrades, or optimizations Strong understanding of CRM, patient engagement, and call center workflows Ability to work independently in a consulting or project-based environment Strong communication skills and stakeholder collaboration experience

Preferred Qualifications

Experience implementing new or replacement CRM campaigns Additional Epic certifications or experience (MyChart, Cadence, Prelude, CTI, Reporting) Prior healthcare consulting experience