Position Summary Contractor Remote Work you'll do Role Summary As a Ticketing Events Coordinator Contractor, you will coordinate and execute various events to ensure successful and seamless experiences for attendees. Key Responsibilities – Ticketing Operations & Inbox Management Coordinate the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting TicketManager-related issues. Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate. Ensure timely responses for urgent requests, particularly those within 48 hours of an event date. Maintain mailbox ownership and ensure functionality and continuity of service. Ticket Manager Administration Monitor Ticket Manager for new orders and take action in accordance with approval protocols, including initiating payment communications for personal purchases. Support Ticket Admins and clients by resolving system issues using proxy or administrative access. Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume. Coordinate ticket distribution and related components such as parking and catering when required. Reconciliation & Financial Support Support reconciliation processes for season tickets, VIP purchases, and personal purchases, including missing credit card charge reporting. Monitor priority financial communications such as PayIt delays or charge discrepancies for assigned portfolios. Communicate submission-period updates to US and USI Finance teams and escalate issues as needed. Prepare reconciliation documentation including Excel reports with multiple WBS code breakdowns. Handle workload priorities based on reporting deadlines. Communications, Documentation & Projects Support projects using Microsoft Excel, Word, PowerPoint, and Teams. Create and review outgoing communications to ensure formatting and quality standards are met. Maintain Teams portfolio folders and ensure documentation is current and accessible. Guide requesters on proper completion of post-event survey communications. Coverage & Operational Continuity Provide portfolio coverage during PTO or leave of absence. Send weekly communications and reconciliation notices. Coordinate personal payment communications and late ticket purchases. Create Ticket Manager inventory updates and marketplace postings. Feedback, Issue Resolution & Leadership Support Collect and summarize user feedback and troubleshoot application issues. Support project planning, execution, and risk mitigation. Provide regular project status updates to stakeholders. Perform ad hoc duties as business needs require.

Qualifications

Prior Event Ticketing experience. Proficiency in Microsoft Office applications. Availability to work nights and weekends based on event schedules. Bachelor’s degree with a minimum of five years of experience in an operations or customer service environment. Hospitality-related experience strongly preferred. And/or exposure to sponsored events at stadium and/or golf arenas. Strong written and verbal communication skills, adaptability, active listening, and critical thinking abilities. The expected pay range for this contract assignment is $25-$30 per hour. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte. Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Deloitte is not the employer for this role. This work is contracted through a third-party whose employees provide services to Deloitte. # LI-CJ2 #Remote Expected Work Schedule Approximate hours per week About Deloitte Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work. As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Requisition code: 373659