This is a remote position.

• Ensure timely renewals of clients on a monthly basis
• Ensure timely payments of bills at the time of renewals
• Coordination with team members across departments
• Following with existing clients for monthly renewals
• Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
• Ensuring timely payments from the existing clients of billing, renewals, upgrades
• Handling client tickets regarding to renewal purpose
• Submission of daily, monthly and quarterly reports to the reporting manager

Requirements

• Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
• Excellent negotiation skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively
• Ability to handle lot of calls (60 per day)

• Handling renewals on monthly basis
• Ensuring the successful and on-time renewals for the account prior to the subscription end date
• Executing all renewal back-end work in a timely manner
• Ensuring timely bill payments at the time of renewal follow ups
• Handling client tickets related to renewals
• Handling monthly retention cases
• Timely submission of monthly and daily reports

Benefits

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