About brighthush and the Opportunity

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional support experiences across borders. With a global footprint and a culture that values empathy, innovation, and continuous learning, brighthush is expanding its multilingual support team to better serve our diverse clientele. We’re looking for a dedicated Croatian Customer Service Representative who can join us remotely from Greece and help us maintain the high standards our customers expect.

Why Join brighthush?

• Fully Remote Work: Work from the comfort of your home in Greece while staying connected to a vibrant, international team.
• Competitive Compensation: Receive a market‑aligned salary that rewards your expertise and dedication.
• Career Growth: Access to structured learning paths, mentorship programs, and clear promotion tracks.
• Inclusive Culture: A workplace that celebrates diversity, encourages collaboration, and supports work‑life balance.
• Impactful Role: Directly influence customer satisfaction and contribute to the overall success of brighthush.

Key Responsibilities

As a Croatian Customer Service Representative, you will be the frontline advocate for our Croatian‑speaking customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in Croatian and English.
• Diagnosing and resolving issues with a focus on speed, accuracy, and customer delight.
• Documenting interactions in our CRM system, ensuring all details are captured for future reference.
• Collaborating with cross‑functional teams (technical support, billing, product) to resolve complex problems.
• Providing feedback on product usability and customer pain points to inform continuous improvement.
• Maintaining a high level of professionalism and adherence to company policies and procedures.
• Participating in regular training sessions to stay updated on product features and support best practices.

Essential Qualifications

• Fluency in Croatian: Native or near‑native proficiency in speaking, reading, and writing.
• English Proficiency: Strong command of English for internal communication and documentation.
• Minimum of 1–2 years of customer service experience, preferably in a multilingual environment.
• Excellent communication and active listening skills.
• Strong problem‑solving abilities and a proactive mindset.
• Comfortable using CRM platforms, help‑desk software, and basic office productivity tools.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced setting.

Preferred Qualifications

• Experience in the tech or SaaS industry.
• Knowledge of customer support metrics (CSAT, NPS, first‑contact resolution).
• Familiarity with remote collaboration tools (Slack, Teams, Zoom).
• Previous experience working with a distributed team.
• Additional language skills (e.g., Greek, English, or other European languages).

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Aptitude: Ability to quickly learn new software and troubleshoot basic technical issues.
• Time Management: Efficiently handle high call volumes while maintaining quality.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Collaboration: Work seamlessly with teammates across departments and time zones.
• Data‑Driven Decision Making: Use metrics and customer feedback to drive improvements.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Croatian Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs that cover product knowledge, soft skills, and industry trends.
• Mentorship from senior support specialists and cross‑functional leaders.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Opportunities to participate in special projects, process improvement initiatives, and product beta testing.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote team enjoys:

• Flexible working hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, knowledge‑sharing sessions, and informal “coffee chats.”
• A supportive leadership team that values employee well‑being and professional growth.
• Access to a digital resource hub with learning materials, best‑practice guides, and community forums.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including virtual fitness classes and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Annual stipend for home‑office equipment and high‑speed internet connectivity.
• Paid time off, including vacation, sick leave, and personal days.

How to Apply

If you’re passionate about delivering world‑class support, thrive in a remote setting, and want to be part of a company that values innovation and customer success, we’d love to hear from you. Click the link below to submit your application and join brighthush’s growing family.

Apply to this role

Join brighthush Today!

Be the voice that keeps our Croatian customers satisfied and engaged. Bring your expertise, enthusiasm, and commitment to excellence to brighthush, and together we’ll shape the future of customer support. Apply now and start your journey with a team that values your contributions and supports your growth every step of the way.