About brighthush

brighthush is a trailblazing leader in the medical aesthetics and healthcare sector, dedicated to transforming patient journeys through innovative technology, compassionate care, and data‑driven insights. Our mission is simple yet powerful: to empower patients with the knowledge, support, and confidence they need to achieve lasting health and wellness. By blending cutting‑edge digital solutions with a human‑centric approach, we help clinics, practitioners, and patients connect, communicate, and thrive in an ever‑evolving industry.

Why This Role Matters

As a Customer Support Representative at brighthush, you will be the first line of communication for patients seeking guidance, information, or assistance. Your voice, tone, and expertise will shape the patient experience, build trust, and reinforce our brand’s reputation for excellence. Working remotely, you’ll enjoy flexibility while contributing to a high‑impact team that values empathy, collaboration, and continuous improvement.

Key Responsibilities

• Multi‑Channel Support: Respond to inquiries via phone, SMS, email, and ticketing systems with professionalism, empathy, and accuracy.
• Appointment Coordination: Schedule, confirm, and reschedule patient appointments, ensuring clear communication of dates, times, and next steps.
• Issue Resolution: Diagnose and resolve customer concerns, troubleshoot technical problems, and elevate complex issues to the appropriate team members.
• Ticket Management: Monitor support tickets, maintain timely response windows, and close tickets with comprehensive resolution notes.
• Product Knowledge: Master brighthush’s suite of services, tools, and best practices to provide accurate, up‑to‑date assistance.
• Feedback Loop: Capture and document customer insights, trends, and pain points to inform product enhancements and process improvements.
• Team Collaboration: Partner with sales, technical support, and product teams to ensure a seamless, end‑to‑end customer journey.
• Continuous Improvement: Participate in regular training, share best practices, and contribute to the evolution of support workflows and knowledge bases.

Essential Qualifications

• Experience: Prior customer service experience in a fast‑paced environment, preferably within medical aesthetics, healthcare, or related fields.
• Communication: Exceptional written and verbal communication skills; clear, friendly, and professional tone across all channels.
• Tech‑Savvy: Comfortable navigating email, SMS, CRM systems, and ticketing tools (Zendesk or similar).
• Problem‑Solving: Strong analytical mindset, quick thinker, and adept at resolving issues efficiently.
• Time Management: Highly organized, capable of prioritizing tasks, and managing multiple concurrent conversations.
• Team‑Oriented: Collaborative mindset, willingness to support teammates, and contribute to a positive team culture.
• Empathy: Genuine care for helping people, creating a positive experience, and understanding patient needs.

Preferred Qualifications

• Experience in medical aesthetics or healthcare customer support.
• Prior remote work experience with proven self‑management skills.
• Familiarity with Zendesk, Salesforce, or similar ticketing and CRM platforms.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Active Listening & Empathetic Communication
• Technical Troubleshooting & System Navigation
• Data‑Driven Decision Making
• Conflict Resolution & De‑Escalation Techniques
• Adaptability & Continuous Learning
• Time & Stress Management
• Attention to Detail & Accuracy

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Customer Support Representative, you will:

• Gain exposure to the full spectrum of our product suite and industry trends.
• Participate in ongoing training programs, including product certifications, customer experience workshops, and leadership development.
• Have the opportunity to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Specialist.
• Contribute to cross‑functional projects that shape the future of our platform and customer experience.

Work Environment & Culture

brighthush champions a culture of empathy, collaboration, and innovation. Our remote team enjoys:

• Flexible scheduling to support work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A transparent, inclusive environment where every voice is heard.
• Access to cutting‑edge tools and resources that empower you to deliver exceptional service.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive hourly rate for part‑time roles, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance (pro-rated for part‑time employees).
• Paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs and mental health resources.
• Performance‑based bonuses and recognition programs.

How to Apply

If you are a motivated, empathetic individual with a passion for delivering outstanding customer experiences, we encourage you to apply. Please submit your resume and a cover letter that highlights your relevant experience, communication style, and why you’re excited about joining brighthush.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.

Next Steps

Ready to make a difference in patient journeys while enjoying the flexibility of remote work? Click the button below to submit your application and take the first step toward a rewarding career at brighthush.

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