About brighthush

brighthush is a trailblazing organization dedicated to unlocking the entrepreneurial potential of young people across the globe. By blending hands‑on learning, mentorship, and access to cutting‑edge resources, we transform bright ideas into thriving businesses. Our mission is simple yet powerful: to equip the next generation with the skills, confidence, and networks they need to create their own opportunities and shape a brighter future.

With a proven track record of launching successful youth‑led ventures, brighthush partners with schools, community groups, and corporate sponsors to deliver immersive programs that spark creativity, resilience, and financial literacy. Our culture is built on collaboration, curiosity, and a relentless focus on impact—values that we expect every team member to embody.

Why Join brighthush?

As a Youth Program Customer Success Manager, you will be the linchpin that keeps our programs running smoothly and our participants thriving. This role offers a unique blend of project management, relationship building, and data stewardship—all while working remotely from anywhere in the world. If you thrive on juggling multiple moving parts, love empowering young talent, and enjoy turning plans into action, brighthush is the place for you.

Key Responsibilities

• Program Coordination: Oversee program timelines, schedules, meetings, and deliverables to ensure seamless execution.
• Data Management: Maintain accurate participant records, program calendars, and documentation using brighthush’s platform and other digital tools.
• Stakeholder Communication: Serve as the primary point of contact for facilitators, partners, and internal team members, keeping everyone aligned and informed.
• Issue Resolution: Identify challenges early, follow up with relevant parties, and ensure tasks and commitments are completed on time.
• Reporting & Analytics: Support partner reporting, provide program updates, and generate insights on engagement, attendance, milestones, and completion rates.
• Feedback Collection: Gather participant feedback, success stories, and examples of student work to showcase impact and inform continuous improvement.
• Accountability & Support: Help partners understand their responsibilities and deadlines, fostering a culture of ownership and collaboration.

Essential Qualifications

• Minimum of 1 year of experience in program management, youth development, education, entrepreneurship, or a related field.
• Demonstrated organizational and project management skills, with a track record of coordinating multiple projects, people, and deadlines.
• Excellent written and verbal communication—friendly, professional, and clear.
• Proficiency with digital tools such as Google Workspace, spreadsheets, project management platforms (e.g., Asana, Trello), and virtual meeting tools (e.g., Zoom, Teams).
• Strong follow‑through, self‑motivation, and the ability to work independently in a remote environment.
• Attention to detail, problem‑solving mindset, and initiative—capable of identifying issues and taking action without constant direction.

Preferred Qualifications

• Experience supporting entrepreneurs, small businesses, or startup programs.
• Background in coordinating mentors, workshops, or community partnerships.
• Familiarity with youth‑centered learning frameworks and entrepreneurial education.
• Experience with data analytics or reporting dashboards.

Core Skills & Competencies

• Project Management: Ability to plan, execute, and monitor program activities with precision.
• Relationship Building: Skilled at fostering trust and accountability with partners and participants.
• Communication: Clear, concise, and adaptable across diverse audiences.
• Analytical Thinking: Comfortable interpreting data to drive decisions and improvements.
• Adaptability: Thrives in a fast‑moving, evolving environment with shifting priorities.
• Tech Savvy: Comfortable learning new platforms and integrating them into workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and professional development. As a Customer Success Manager, you will:

• Gain exposure to the full lifecycle of youth entrepreneurship programs, from design to delivery.
• Develop expertise in data analytics, stakeholder management, and program evaluation.
• Participate in cross‑functional projects that influence strategy and product development.
• Access mentorship from senior leaders and industry experts.
• Earn certifications in project management, data analysis, or educational technology through our learning portal.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team collaborates through asynchronous communication tools, weekly virtual stand‑ups, and quarterly virtual retreats. We celebrate diversity, inclusion, and the unique perspectives each team member brings. Our culture is defined by:

• Open communication and transparent decision‑making.
• Recognition of individual contributions and collective achievements.
• Commitment to social impact and community engagement.
• Encouragement of experimentation, learning from failure, and continuous improvement.

Compensation & Benefits

This is a part‑time, contract position with a flexible schedule of approximately 1–2 hours per week, scalable as program demand grows. While specific compensation details are tailored to experience and market rates, brighthush offers:

• Competitive hourly rate aligned with industry standards for remote program management roles.
• Flexible work hours to accommodate your personal commitments.
• Access to brighthush’s digital resource library, including webinars, toolkits, and best‑practice guides.
• Opportunity to contribute to high‑impact projects that shape the future of youth entrepreneurship.
• Potential for contract extension or transition to a full‑time role based on performance and organizational needs.

How to Apply

If you are passionate about empowering young entrepreneurs and possess the skills and mindset described above, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role at brighthush.

Apply Now

Join brighthush – Where Young Visionaries Turn Ideas Into Reality

As a Youth Program Customer Success Manager, you will play a pivotal role in ensuring that every participant’s journey is smooth, engaging, and transformative. Your work will directly influence the success of aspiring entrepreneurs and the communities they serve. If you are ready to bring your organizational prowess, relationship‑building skills, and passion for youth development to a forward‑thinking, impact‑driven organization, brighthush invites you to apply today.