If you can build trust with a parent in the first few minutes of a conversation, you will succeed in this role. This position is for someone who is energized by outreach, consistent with follow-up, and confident explaining a new approach to learning without relying on scripts. If you avoid phone conversations or prefer roles without clear performance metrics, this will not be the right fit. Novatio School is a virtual, tuition-free public charter school serving students with a different model. Students complete core academics in a focused block of time using AI-supported learning, then spend the rest of their day developing real-world skills through projects and enrichment. Your role is to be the first meaningful point of contact for families exploring this option. Each week, you will respond quickly to new inquiries, guide families through the admissions process, and move them from initial interest to enrollment. You will also represent Novatio School at local events to generate new leads and build awareness in your community. When enrollment cycles slow, you will contribute to school operations while staying ready for the next intake. If you want a role where your communication, follow-through, and ownership directly impact student enrollment, we want to meet you. What You Will Be Doing Contacting new inbound leads within 24 hours and initiating admissions conversations by phone Explaining Novatio School's virtual model and enrollment steps in clear, simple language Managing consistent follow-up to move families from inquiry to application to enrollment Tracking all interactions in a CRM with accurate notes, next steps, and pipeline updates Organizing and hosting local recruitment events in Texas or Arizona to present the school and capture new leads What You Won’t Be Doing Sitting on inbound leads while catching up on administrative work Following rigid scripts or operating like a high-volume call center Attending events passively without actively presenting or generating leads Spending the majority of your time on back-office work when enrollment demand is active Family Engagement Coordinator Key Responsibilities Convert new family interest into qualified, informed applicants who complete enrollment into Novatio School. Basic Requirements Based in Texas or Arizona and able to work in a hybrid role At least 1 year of customer service or other customer-facing experience, including direct work with children or families At least 1 year maintaining ongoing relationships with customers, parents, or families, including at least 6 months speaking with parents or families by phone in a professional role Comfortable making frequent phone calls and guiding families through multi-step admissions or service processes Strong verbal communication skills, confidence in outreach conversations, and the ability to build trust quickly Basic familiarity with CRM systems or digital lead tracking tools Nice-to-have Requirements Experience in admissions, enrollment, inside sales, or lead qualification roles Experience planning or presenting at community events or outreach programs Coursework or background in communications, education, or a related field About The Novatio School Novatio is Where a Child's Future is Reimagined Through Personalized Learning Novatio is a private, virtual, AI-driven, teacher-guided school for grades 4–8. Based in Arizona and Texas, accessible everywhere. At Novatio, a child's education is flexible, personalized, and built around how they actually learn — all from the comfort of home. Students master core subjects in just two hours a day using the 2 Hour Learning model, freeing afternoons to build real-world skills and pursue projects that matter. Powered by AI and guided by expert teachers, Novatio adapts every lesson to each student's strengths and gaps. Students test in the top 10% nationwide on NWEA MAP while spending afternoons in Novatio Clubs — starting businesses, coding apps, and publishing stories. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $20 USD/hour, which equates to $40,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5760-US-Tempe-FamilyEngageme.006