Open role
Field Technician Support Analyst - Hiring Immediately
Description
- Responsible for check in/check out of field technicians
- Provide detailed technical orientation for all field service events 72 hours prior to the event
- Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
- Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues
- Provide an accurate, detailed assessment of technician upon event completion
- Participate in Technician Review Meetings
- Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support
- Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit
- Responsible for gathering and posting technician deliverables
- Escalate calls to Level II as appropriate
Position requires rotational On Call weekend support
Requirements- Associate degree in computer sciences, IT, or related field or equivalent work experience
- 2-3 years of technical or customer service support
- Proven success supporting internal and external customers
- Strong attention to detail
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Professional, high-integrity, reliable, organized, driven and results-oriented
- Proficient MS Office skills (Word, Excel, and Outlook)
Associate degree in computer science, IT, or related field, or equivalent experience; 2–3 years of technical or customer service support; strong communication, organization, and MS Office skills.
Key Responsibilities
- supporting technicians
- tracking packages
- escalating issues
Skills & Tools
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Level 10, LLC
A professional services company supporting field operations and technical projects. — Industry: Consulting Services