Firearms Caseworker - 4 Month Contract

Summary

Key Responsibilities

• Process applications, renewals, variations, permits, and land exemptions for firearms and shotguns.
• Maintain and update records on the National Firearms Licensing Management System (NFLMS).
• Create and modify records on the Police National Computer (PNC).
• Conduct vetting checks and review intelligence to evaluate applicant suitability.
• Obtain and assess GP reports and other necessary documentation.
• Prepare detailed case files for Firearms Enquiry Officers.
• Conduct risk assessments using established decision-making frameworks.
• Handle payments and prepare certifications for approval.
• Address inquiries from the public, police officers, and partner agencies.
• Offer advice and guidance on firearms licensing procedures.
• Track application progress and follow up on outstanding inquiries and reports.
• Keep accurate records of transfers, cancellations, address changes, security reports, and sales notifications.
• Support the revocation and refusal process by monitoring actions and updating records.
• Maintain records of seized firearms and certificates.
• Generate and manage daily expiry reports and execute necessary follow-up actions.
• Assist in locating and tracing certificate holders as needed.
• Aid in the onboarding and training of new team members when necessary.

Essential

Requirements

• At least one year of experience in an administrative role within a busy office setting.
• Proven experience in delivering high-volume, customer-focused service.
• GCSEs (or equivalent) in English and Mathematics.
• Proficient IT skills with experience using multiple databases and computer systems.
• Exceptional attention to detail with the ability to accurately process and cross-reference information.
• Experience in maintaining confidential and sensitive records.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Ability to adhere to detailed processes, policies, and procedures.
• Excellent verbal and written communication skills.
• Strong customer service skills and professional handling of inquiries.
• Ability to work independently and manage workload effectively.
• Experience handling sensitive or confidential information.

Desirable

• Previous experience in a police, public sector, or regulatory environment.
• Familiarity with case management systems or licensing databases.
• Knowledge of firearms licensing procedures or legislation.
• Experience in risk assessments or compliance-related administrative work.
• Previous experience supporting investigative or enforcement processes.

Additional

• Remote working arrangement.
• Training provided for role-specific systems and processes.
• Willingness to undertake additional training relevant to the role.
• Role involves handling highly sensitive and confidential information.
• Ability to meet policy deadlines and performance targets.

What's on Offer?

• £18.17 per hour (Umbrella)
• 4 Month Contract
• Target Start Date: 01 December 2026
• Remote Working
• Bi-Weekly Pay
• Opportunity to join Essex Police's Firearms Licensing Team.
• Engaging and impactful administrative role with a focus on public safety.
• Comprehensive training and team support.
• Potential for contract extension.

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