About the Role

Join an early-stage AI company serving the consumer packaged goods sector as a technical partner to customer operations teams. You will own implementations from initial discovery through go-live, helping customers improve their wholesale workflows and shaping product capabilities through insights from the field.

What You'll Do

Lead customer onboarding from discovery and integration through configuration, testing, and go-live. Work with operators to map purchase-order-to-cash workflows and determine how the platform should support their needs. Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems. Translate operational requirements into data models, configurations, and product capabilities. Share implementation learnings with engineering and help turn customer feedback into product improvements.

What We're Looking For

At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role. Experience owning customer onboarding end to end, from discovery through deployment and go-live. Hands-on experience integrating EDI with ERP, inventory, accounting, and freight systems, ideally in CPG, supply chain, logistics, or wholesale operations. Working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code as needed. Strong systems thinking and comfort navigating ambiguity, operational complexity, and changing priorities. Compensation & Benefits Salary range: $0 to $200,000 USD annually. Visa sponsorship is not available. Location On-site in New York, United States.