Job Details: - Job Location: 265 TURNER DRIVE - DURANGO, CO - Position Type: Full Time - Salary Range: $65,000.00 - $85,000.00 - Job Category: Franchise - Job Title: Franchise Programs & Product Standards Manager - Location: Remote - Department: Franchise Business Support - Status: Regular, Full-Time - Direct Reports: None - FLSA Category: Exempt - Reports to: VP, Franchise Business Support - Pay Grade: $65,000-$85,000 Annually - Relevant Work Experience: 4+ Years - Level: Mid-Level Position Overview The Franchise Programs & Product Standards Manager is responsible for growing sales in Rocky Mountain Chocolate Factory stores and for making sure store teams have the programs, products, and hands-on support they need to sell. This individual turns Rocky Rewards, gift cards, and new product launches into measurable revenue, works directly with franchisees and store teams in the field to lift performance, and keeps the RMCF Cookbook, build sheets, and nutritional information accurate so every store can sell with confidence. The role works closely with Franchise Business Support, Learning & Development, Marketing, Operations, and the factory, and is measured on same-store sales, average ticket, program participation, and launch sell-through. Qualifications: Key Responsibilities - Revenue Growth & Store Sales Performance - Review store-level sales, transaction, and average ticket data each week to spot underperforming stores and products and build action plans with franchisees to close the gap. - Develop and roll out in-store selling programs, including suggestive selling, add-on and attachment offers, bundles, and seasonal sales contests. - Set sales targets for new products and limited-time offers (LTOs), track sell-through by store, and adjust support or allocation when results lag. - Report on program and launch performance to the VP, Franchise Business Support, with clear recommendations on what to scale, change, or stop. - Share best practices from top-performing stores across the system so other locations can replicate what works.