Fraud Prevention Specialist – Banking & Customer Support Location: Jacksonville, Florida, USA Employment Type: Full-Time Work Arrangement: On-site training, with potential work-from-home eligibility Pay: Up to $21 per hour (advertised hourly rate) Industry: Banking | Financial Services

About the Role

An opportunity is available for a Fraud Prevention Specialist to support customers with suspicious credit card transactions, account security concerns, and fraud-related enquiries. This position combines fraud investigation, customer service, and risk assessment within a financial services environment. Paid on-site training begins in January 2027 , with interviews expected to start in mid-to-late November 2026. Following successful completion of training, eligible employees may qualify for a work-from-home programme, subject to performance and technical requirements.

Key Responsibilities

Investigate potential fraudulent activity on credit card accounts. Review suspicious transactions and identify unusual account activity. Communicate with customers to verify charges and resolve fraud concerns. Handle inbound and outbound customer interactions professionally. Follow identity verification and account security procedures. Assess fraud risks and take appropriate action to protect customer accounts. Resolve customer enquiries efficiently while maintaining service standards. Escalate complex or high-risk cases when necessary. Maintain accurate records and comply with banking policies and regulatory requirements. Required Qualifications & Experience 1–3 years of experience in customer service or another customer-facing role. High school diploma or GED. Strong verbal and written communication skills. Excellent problem-solving, active listening, and customer service abilities. Proficiency in Microsoft Office and Windows operating systems. Accurate data entry skills and ability to work across multiple systems. Ability to manage customer enquiries in a fast-paced environment. Strong attention to detail and sound judgment. Compensation & Benefits Advertised pay of up to $21 per hour . Medical, dental, and vision insurance from day one. 401(k) retirement plan with company matching. Paid vacation, sick leave, personal days, and public holidays. Tuition reimbursement and career development opportunities. Employee assistance, mental health, and wellness programmes. Structured onboarding and paid training. Application Information Interviews: Mid-to-late November 2026. Onboarding: December 2026. Training start: January 2027. Training location: Jacksonville, Florida. A resume must be attached to the application. Work-from-home eligibility is not guaranteed and is subject to successful training completion and programme requirements