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French Technical Support Advisor | Remote Portugal

Remote · Bangladesh Full-time
Category: Telecommunications Location:

Are you fluent inFrenchand looking for a100% remote opportunity in Portugal?

Join an international team where you'll providetechnical supportto Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services.Previous sales experience is mandatoryfor this role.

What You'll Do

  • Provide technical support to French-speaking customers via phone, email and chat.
  • Troubleshoot technical issues and guide customers through solutions.
  • Identify customer needs and recommend relevant products or services.
  • Promote upgrades and additional solutions whenever appropriate.
  • Handle account, billing and service-related enquiries.
  • Escalate complex technical issues when necessary.
  • Deliver an outstanding customer experience while achieving sales targets.

What We're Looking For

  • Fluent French and English (minimum C2).
  • Previous sales experience is mandatory.
  • Experience in Technical Support or a Contact Centre is an advantage.
  • Strong communication, sales and problem-solving skills.
  • Comfortable using digital tools and technology.
  • Customer-oriented, target-driven and able to work in a fast-paced environment.

What We Offer

  • 100% Remote positionwithin mainland Portugal.
  • Permanent contract after 6 months.
  • Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM(8-hour shifts).
  • Paid training and full onboarding.
  • Private health insurance.
  • Career development and internal growth opportunities.
  • International and multicultural work environment.

Salary & Benefits

  • Base Salary:€920
  • Language Allowance:€250
  • Performance Bonus:up to €360
  • Assiduity Allowance:€110
  • Flex Work Allowance:€60
  • Meal Allowance:€10.20 per working day

Why Join Us?

  • Work from home anywhere in mainland Portugal.
  • Join a stable, international project with long-term career opportunities.
  • Receive continuous training, coaching and professional development.
  • Be part of a dynamic team where technical support and sales go hand in hand.

Ready for your next challenge? We'd love to hear from you. Apply today!

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