Summary/Objective The Patient Copay Support Representative serves as a frontline contact for patients, caregivers, providers, pharmacies, and advocates who need assistance with prescription insurance, pharmacy benefit issues, out-of-pocket costs, and copay support services. Working within established program guidelines, the representative explains benefit and copay information in clear language, supports enrollment and medication access activities, researches common pharmacy claim issues, and documents each interaction accurately. This role requires empathy, attention to detail, strong customer service, and the ability to manage a high-volume contact center environment while appropriately escalating clinical, legal, or other complex matters outside the scope of the position. Required Education and Experience High School Diploma or GED required. Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology. Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions. Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction. Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately. Preferred Education and Experience One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment. Active state Pharmacy Technician registration/licensure and national certification such as CPhT/PTCB or equivalent. Spanish/English bilingual capability. Additional post-secondary education or healthcare-related training.