About brighthush and the Event Ticketing Landscape

At brighthush, we’re redefining how people discover, purchase, and enjoy live events. From sold‑out concerts to intimate theater productions, our platform connects fans with unforgettable experiences while empowering event organizers to reach wider audiences. As the ticketing industry evolves, we’re committed to delivering seamless, customer‑centric service that keeps fans excited and organizers confident. If you thrive in a fast‑paced, tech‑driven environment and love helping people create memories, brighthush is the place for you.

Why Join brighthush?

• Impactful Work – Every interaction you handle directly influences a fan’s event experience. Your support helps turn a ticket purchase into a cherished memory.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection. Enjoy a healthy work‑life balance while staying connected to a vibrant team.
• Competitive Compensation – Earn a competitive hourly rate, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits – Medical, dental, and vision coverage, a 401(k) plan with company match, and generous paid time off (PTO) to recharge.
• Growth & Learning – Access to internal training, mentorship programs, and career advancement pathways across customer support, operations, and product teams.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and foster an environment where every voice is heard.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you’ll be the frontline champion for our ticketing ecosystem. Your day‑to‑day tasks will include:

• Responding promptly to inbound phone calls, emails, and live chat inquiries, providing accurate information on ticket availability, order status, and billing questions.
• Processing ticket consignment and purchase requests with meticulous attention to detail, ensuring inventory accuracy and timely fulfillment.
• Collaborating with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues and maintain seamless service delivery.
• Maintaining high productivity and service standards by meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Documenting all customer interactions in our CRM system, ensuring data integrity and facilitating future follow‑ups.
• Participating in continuous improvement initiatives, sharing insights on common pain points, and suggesting process enhancements.
• Adhering to company policies, compliance requirements, and security protocols to protect customer data.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or event‑related environment.
• Proficient in using customer support software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Ability to multitask, prioritize, and remain calm under pressure.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience with ticketing platforms or event management systems.
• Knowledge of payment processing, refunds, and chargeback procedures.
• Familiarity with data privacy regulations (GDPR, CCPA).
• Previous remote work experience with self‑management and accountability.
• Proactive problem‑solving mindset and a passion for continuous learning.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving for delight.
• Technical Aptitude – Quick to learn new tools and troubleshoot basic technical issues.
• Analytical Thinking – Ability to interpret data, identify trends, and recommend actionable improvements.
• Team Collaboration – Works effectively with remote teammates across time zones.
• Adaptability – Thrives in a dynamic environment with evolving processes and priorities.
• Attention to Detail – Ensures accuracy in ticket inventory, billing, and record‑keeping.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Associate, you’ll have the chance to:

• Advance to Senior Support Specialist or Team Lead roles within the Customer Experience division.
• Transition into Operations, where you’ll manage ticket inventory, pricing strategies, and vendor relationships.
• Explore Product Management, contributing to feature development and user experience improvements.
• Participate in our Leadership Development Program, designed to accelerate high‑potential employees into managerial positions.
• Attend quarterly workshops on industry trends, emerging technologies, and customer service best practices.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual coffee chats and monthly town‑hall meetings to stay connected with leadership.
• Access to a digital library of courses, webinars, and certifications to support your professional growth.
• A culture of recognition—employee spotlights, peer‑to‑peer shoutouts, and quarterly awards.
• Flexible scheduling options to accommodate personal commitments while ensuring coverage across all time zones.
• Inclusive initiatives such as Employee Resource Groups (ERGs) that celebrate diversity and foster belonging.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, you can expect:

• Competitive hourly wage, with potential for overtime and performance bonuses.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (PTO) and holiday schedule to recharge and spend time with loved ones.
• Technology stipend to equip your home office with the tools you need.
• Employee assistance program (EAP) for mental health and well‑being support.
• Discounts on event tickets and partner services.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and customer delight.

Apply to brighthush Today

Join brighthush and Make Every Ticket Count

At brighthush, we’re more than a ticketing platform—we’re a community that turns moments into memories. As a Remote Customer Service Associate, you’ll be the heartbeat of that experience, ensuring every fan’s journey is smooth, enjoyable, and unforgettable. If you’re eager to grow, collaborate, and make a real difference from the comfort of your home, we want to hear from you. Apply now and help us bring the magic of live events to fans across the country.