About Brighthush

Brighthush is a trailblazing leader in the live‑event and ticketing industry, dedicated to delivering unforgettable experiences for fans, performers, and venues worldwide. With a passion for innovation and a commitment to customer excellence, we empower our partners to bring events to life through cutting‑edge technology, seamless service, and a culture that values collaboration, creativity, and continuous growth.

As a remote‑first organization, Brighthush offers the flexibility to work from anywhere in the United States while maintaining a strong sense of community and shared purpose. Our team is built on the belief that every interaction matters—whether it’s a quick phone call, an email, or a live chat. We’re looking for a dedicated Customer Service Associate who shares our enthusiasm for events and can help us elevate the customer experience to new heights.

Why Join Brighthush?

• Competitive Compensation: Earn a market‑competitive salary that reflects your experience and performance.
• Comprehensive Benefits: Full medical, dental, and vision coverage, 401(k) match, and generous paid time off.
• Remote Flexibility: Work from the comfort of your home while staying connected with a vibrant, global team.
• Career Growth: Clear pathways to advancement, mentorship programs, and ongoing professional development.
• Impactful Work: Directly influence the satisfaction of thousands of event-goers and help shape the future of live entertainment.

Key Responsibilities

As a Customer Service Associate at Brighthush, you will play a pivotal role in ensuring our customers receive timely, accurate, and friendly support. Your day-to-day tasks will include:

• Answering inbound phone calls and responding to emails with professionalism and empathy.
• Providing detailed information on ticket inventory, event schedules, and billing inquiries.
• Processing ticket consignment and purchase requests with precision and speed.
• Collaborating with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues.
• Maintaining accurate records in our CRM system, ensuring data integrity and compliance with company policies.
• Monitoring and meeting productivity and service level metrics, such as average handle time and first‑contact resolution.
• Participating in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
• Actively contributing to a positive, inclusive team culture by sharing best practices and offering support to colleagues.

Essential Qualifications

To thrive in this role, you should possess the following:

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a ticketing, event, or retail environment.
• Strong verbal and written communication skills in English.
• Proficiency with customer‑relationship management (CRM) software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Excellent problem‑solving skills and a proactive approach to resolving customer issues.
• Adaptability to new technologies and willingness to learn quickly.
• Reliable internet connection, a quiet workspace, and a compatible headset or phone.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Experience working in a remote or virtual team environment.
• Knowledge of ticketing platforms, event management software, or point‑of‑sale systems.
• Previous exposure to the live‑event industry, including concerts, sports, or theater.
• Fluency in additional languages (Spanish, French, Mandarin, etc.).
• Certification in customer service or related fields.

Core Skills & Competencies

Success at Brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always put the customer first and go the extra mile to exceed expectations.
• Attention to Detail: Accuracy in data entry and ticket processing is critical.
• Technical Aptitude: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Team Collaboration: Ability to work effectively with colleagues across departments and time zones.
• Resilience & Patience: Handle high‑volume periods and challenging inquiries with composure.
• Continuous Learning: Eager to stay updated on industry trends, product updates, and best practices.

Career Growth & Development

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you will have the opportunity to:

• Progress to a Senior Support Specialist or Team Lead role, overseeing a group of associates.
• Transition into specialized areas such as Ticketing Operations, Sales Support, or Technical Support.
• Participate in leadership training programs, mentorship initiatives, and cross‑departmental projects.
• Earn certifications in customer service, project management, or industry‑specific tools.
• Attend annual conferences, workshops, and webinars to broaden your skill set and network with industry professionals.

Work Environment & Culture

Brighthush fosters a culture that values:

• Innovation: Encouraging creative solutions and experimentation.
• Inclusivity: Celebrating diverse perspectives and ensuring every voice is heard.
• Transparency: Open communication channels and clear expectations.
• Work‑Life Balance: Flexible scheduling, remote work, and supportive policies.
• Recognition: Regular shout‑outs, performance bonuses, and employee appreciation events.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers:

• Competitive base salary with performance‑based incentives.
• Full medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Access to company‑wide events, webinars, and networking opportunities.

How to Apply

Ready to join a team that’s redefining the event experience? Click the link below to submit your application and take the first step toward an exciting career at Brighthush.

Apply to Brighthush Today

Closing Statement

At Brighthush, every ticket sold, every call answered, and every email responded to contributes to a larger mission: creating moments that resonate with fans and performers alike. If you’re passionate about customer service, thrive in a dynamic environment, and want to make a tangible impact on the live‑event landscape, we want to hear from you. Join us, and let’s bring the world’s most memorable events to life—one customer at a time.