GM / VP Ops Company: Poppin Reports to: Chief Executive Officer Location: Remote (United States) Scope: Finance, Accounting, Operations, Technology Position Summary Poppin is an office furniture company seeking a GM / VP Ops to serve as the senior financial and operating executive of the business. Reporting to the CEO, the GM will lead finance, accounting, operations, and technology, with responsibility for both the financial performance of the company and the day-to-day execution of the business. This includes cash and working capital, inventory, supply chain and fulfillment, customer experience, financial reporting, and the systems that support these functions. This is a hands-on, entrepreneurial executive role. The successful candidate will have led finance and operations in a physical-product business and be equally comfortable setting strategy, managing leaders, and working directly with financial models, operating data, systems, and vendors. Poppin operates with a lean, highly accountable team, so this executive must be resourceful, willing to work without large-company infrastructure, and comfortable stepping into the details when needed.

Key Responsibilities

Finance & Accounting Own the annual budget, financial model, rolling forecast, and operating cadence Manage cash, working capital, and capital planning, with particular focus on inventory Deliver a timely, accurate monthly close and GAAP-compliant financial statements Prepare reporting for the CEO, board, lenders, and other stakeholders Maintain accurate inventory accounting, landed cost, and cost of goods sold Develop unit economics by channel, product line, and customer segment Oversee AR, AP, collections, sales tax compliance, internal controls, banking, audit, and tax relationships Operations Lead end-to-end supply chain and customer delivery, including sourcing, vendor management, production planning, freight, warehousing, fulfillment, and customer support Own inventory planning and balance service levels against working capital requirements Lead vendor negotiations and cost-reduction initiatives, including overseas manufacturing relationships Own the post-sale customer experience, including order communication, delivery coordination, warranty, returns, and issue resolution Establish service standards and use customer feedback and support data to identify and resolve recurring product, operational, and systems issues Establish and manage operating KPIs, including on-time delivery, fill rate, damage and return rates, customer service levels, and cost per order Technology Own the company's core systems, including ERP, e-commerce, warehouse management, CRM, customer support, and business intelligence Prioritize systems investments based on business impact and manage implementation partners, vendors, and contractors Ensure data integrity across systems and maintain appropriate security, access, and business continuity standards

Qualifications

Required 10+ years of progressive leadership experience across finance and operations Direct experience in a physical-product business where inventory, COGS, freight, and supply chain are material Demonstrated ownership of the P&L, balance sheet, cash flow, forecasting, and financial close Track record of building or materially improving operating processes Strong systems fluency, including experience leading or managing through an ERP implementation or migration Ability and willingness to operate at both the executive and detailed operating levels Preferred Public company experience, ideally in a senior finance or operating leadership role Experience in furniture, home goods, consumer durables, or B2B distribution Experience across both direct-to-consumer and B2B or contract sales channels Experience leading remote and distributed teams Experience preparing a company for a transaction, lender diligence, or audit Leadership Profile The successful candidate: Has an entrepreneurial mindset and thrives in a lean environment where resourcefulness and personal ownership matter Moves comfortably between strategy and execution and is willing to step into the details when necessary Brings the CEO recommendations, not just problems Communicates candidly about performance, including within their own functions Makes sound decisions with incomplete information while continuously improving the underlying data Demonstrates strong capital discipline and prioritizes resources against the highest-value opportunities Creates accountability through clear metrics, ownership, and operating cadence Compensation & Terms Salary includes base and incentive package Comprehensive benefits and remote-first work environment Periodic travel for facility visits, vendor meetings, and team gatherings — —- Poppin is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.