Client Lead- Support Specialist Primary responsibilities: Client relationship lead Manage technical issues and requests using a ticketing system Provide support for core infrastructure and desktop technologies Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure Lead major incident and problem management response tasks and identifying risks to the technical infrastructure Manage data center infrastructure remediation/expansion activities Project Manager and lead small operational projects Security and patch management Basic Qualifications: 8+ years' experience with Windows/Linux Platforms (More experience with Windows in preferred) 5+ years providing onsite support 5+ years' experience with Virtual environments Required Skills: Ability to troubleshoot and resolve issues related to hardware, software or networking Knowledge of cloud-based solutions around compute, storage and network Experience working with PCoIP technologies such as RGS, TGX and Leostream Experience with VMWare and/or virtual server environment administration Experience with Virtual Desktop Infrastructure (VDI) implementation and support Storage configuration and management (monitoring, allocating and troubleshooting) Experience with Zabbix or similar monitoring/alerting solutions Extensive knowledge of Windows OS and application security vulnerability remediation Creation and maintenance of detailed documentation Experience installing, supporting, and configuration of virtual systems and associated networking Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities Working knowledge of networking equipment and concepts Excellent communication skills (Verbal and Written) Strong team and interpersonal skills Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations. Desired Skills: Experience in network configuration Experience supporting Oil & Gas Technical Infrastructure Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing) Experience packaging applications using PDQ Experience with maintenance and support of Appsense Note: This is a hybrid position (home office and onsite) Experience: 5 years required