Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.

Job Type: Full time | Permanent

Location: South Africa

Workplace: Remote

Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)

Rotational shifts Mondays – Sundays, which includes public holidays as operationally required

Working hours may be subject to change depending on client requirements

Requirements

• Native level fluency in the German language: Verbal & Written skills essential (advanced level may be considered)

• Located in South Africa

• Permanent residence permit / South African ID holders only

• Excellent computer literacy and technical skills

• No criminal record

• Flexibility to work shifts

• Previous customer service experience preferred

• Work From Home requirement:

• Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
• Must be a fixed line internet solution
• No wireless connections accepted

Responsibilities

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries for the Customer

• Relations department in the German & English language

• Work on airline reservations systems and handle voice calls in German & English which may include written correspondence

• Fully paid product and systems training provided

• Daily interactions with international passengers assisting with queries and complaints

• Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels

• Demanding, dynamic and time-sensitive Contact Centre environment

What you should know

• Full time, permanent contract: Operational hours: 24/7; 365 days per year

• Training: 4 - 7 weeks (fully paid)

• Probation period: 4 months

• Medical Health Insurance (paid for by the company after successful completion of probation)
• R2,000.00 monthly incentives after successful completion of probation period

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